LineHelp

Delete your data or your account

You can erase one contact, or you can delete your whole account. A person who is not a Line user can ask for their data to be deleted at /delete-my-data.

Important: Deletion cannot be undone. Export the data that you want to keep first. See Export your data.

Erase one contact

You need the Owner or Admin role.

  1. Open Contacts.
  2. Select the contact.
  3. Select Delete contact data.
  4. Confirm.

Line deletes the contact, the linked messages and the call content. Billing records of calls stay, but they keep no personal details.

Delete your account

Any signed-in person can delete their own account. You can also do this in the mobile app.

  1. Open Settings.
  2. Select Organisation Settings.
  3. In Delete account, select Delete account.
  4. Read the list of what happens.
  5. Type the name of the workspace. If no workspace closes, type your email address.
  6. Select Delete account.

What happens

  • Every workspace that you own alone closes at once. Everyone in it loses access.
  • Its subscription is cancelled.
  • Its phone numbers go back to the carrier at once. They cannot be recovered.
  • Its conversations, calls, recordings, contacts and files are erased 30 days later.
  • A workspace that has another Owner stays open. You only leave it.
  • You are signed out and cannot sign in again.

Requests from people without a Line account

Your customers, callers and anyone else can make a request at /delete-my-data. The form has these request types:

  • Delete my data
  • Access my data
  • Correct my data
  • Object to processing
  • Data protection complaint

The person enters an email address and gets a six-digit code. They enter the code to send the request. When the data belongs to your workspace, Line passes the request to your workspace Owner. Your business is the controller of that data, so your business answers it.

See the privacy policy and the Data Processing Agreement for the full terms.

Common problems

The contact is not deleted. Only Owners and Admins can erase a contact. Ask an Owner or Admin to do it.

Delete account shows an error. Line could not cancel the subscription or release a number, so it changed nothing. Try again, or email support@useline.io.

The verification code does not work. The code expires after 15 minutes. Send a new request from /delete-my-data.