Messaging channels

SMS, WhatsApp, email and web chat.

Send and reply to text messagesSend an SMS from the Inbox with New message, or reply in the conversation. Texts leave from your Line number and cost credits per segment.
Connect WhatsApp and reply to customersConnect a WhatsApp Business number through Meta, then answer chats in the Inbox. Outside the 24-hour service window, you must send an approved template.
Connect your support email to the InboxAdd an email inbox in Channels, then forward your support address to the Line address. Your team then reads and answers email in the shared Inbox.
Add the Web Chat widget to your websiteAdd a widget in Channels > Web Chat, copy the script from Install, and paste it once before the closing body tag of your website.
Use message templatesSave replies you send often as templates in Channels > SMS > Templates, then insert them in the Inbox. WhatsApp templates also need Meta approval.