Understand roles and permissions

Each person in a workspace has one role: Owner, Admin or Member. The role controls what the person can change.

The three roles

Role	Who has it	Summary
Owner	The person who created the workspace	Can do everything. Some privacy and recording settings are for the Owner only.
Admin	People that the Owner or an Admin makes Admin	Can do everything except the Owner-only tasks.
Member	Most team members	Uses the inbox and calls. Cannot change the workspace.

What each role can do

Task	Owner	Admin	Member
Read and reply to conversations	Yes	Yes	Yes
Make and take calls	Yes	Yes	Yes
Set your own status, profile, password and two-factor methods	Yes	Yes	Yes
See the team list	Yes	Yes	Yes
Add, edit and delete contacts	Yes	Yes	No
Change channels, workflows and agents	Yes	Yes	No
Buy numbers	Yes	Yes	No
Invite, remove and change the role of people	Yes	Yes	No
Change the plan and top up credit	Yes	Yes	No
Turn on two-factor for the workspace	Yes	Yes	No
Reset a Member's two-factor	Yes	Yes	No
Reset an Admin's two-factor	Yes	No	No
Change call recording settings	Yes	No	No
Change how long Line keeps communications	Yes	No	No
Export all workspace data	Yes	No	No

Rules for roles

You give a role when you invite a person. You can choose Member or Admin.
An Owner or Admin can change a person between Member and Admin later, in Settings > Team.
Nobody can change or remove the Owner.
You cannot change or remove your own role.
Agency staff do not have one of these roles. Their access comes from the agency link. They show with the Agency tag in the team list.

To change a role, see Invite team members to your workspace.

Common problems

A control is greyed out or missing. Your role does not allow the change. Ask an Owner or Admin.