Get a phone number
You buy a Line number in Channels › Calls. Line adds the number to your workspace at once. The number can take calls straight away.
Before you start
- You need the Owner or Admin role. A Member sees "Ask an owner or admin to set up Calls."
- Your workspace needs an active subscription. Line does not sell a number without one.
- Your plan includes one or more numbers. Each extra number adds a monthly charge. See current prices at /pricing.
Number types
| Type | What it is |
|---|---|
| Mobile | A UK mobile number. Choose this type if you want to send and receive texts. |
| Local | A UK number for a town or city. You can search by place. |
| National | A UK number that is not tied to a place. |
The search list shows PHONE and SMS for each number. A green label means the number can do that. Choose a number with SMS if you want texts on it.
Buy a number
- Open Channels.
- Select Calls.
- Select Buy a number.
- Select Mobile, Local or National.
- Optional: type digits in the search box to find a number that contains them. For a local number, type a place in City or town.
- Optional: select Filters to set Contains digits or the Capabilities you need.
- Select a number in the list.
- Select Continue.
- Optional: type a name in Label (optional), for example "Sales".
- Read the cost of the number.
- Optional: select Register this number for WhatsApp Business if you want to connect the number to WhatsApp after you buy it.
- Select Buy Number.
- Select Done.
Line takes the payment first. If the payment fails, Line does not buy the number.
What happens next
- The number shows under Numbers in Channels › Calls.
- Line gives the number a default call workflow. It rings every team member whose status is Available. If nobody answers, it sends the caller a missed-call text and takes a voicemail.
- To change how the number handles calls, build a call workflow. See Set up what happens when someone calls.
- To rename the number, open it and change Name.
The number page also shows Can do. This tells you if the number has Calls, SMS or both.
Common problems
The app says an active subscription is required. Complete billing setup in Settings › Billing & Usage. Then try again.
The list says "No numbers found". Select another type, or clear the digits in the search box.
You do not see Buy a number. You do not have the Owner or Admin role. Ask an Owner or Admin to buy the number.
The payment failed. Check the card in Settings › Billing & Usage. Then try again.