Calls and numbers
Numbers, forwarding, porting, voicemail, recording and business hours.
- Get a phone numberBuy a UK mobile, local or national number in Channels › Calls. Line adds it to your workspace at once and sets it to ring your team.
- Forward your existing number to LineKeep your number and your provider. Divert its calls to your Line number, and Line handles them with the call workflow of that number.
- Port your number to LineAsk the Line porting team to move an existing number to Line in Channels › Calls › Number porting. A UK mobile takes about a week, other numbers 4–6 weeks.
- Make and receive calls in your browserTake calls in the Line web app while a tab is open and your status is Available. Make calls from New › Make a Call, a contact or an Inbox thread.
- Set up voicemailSet the voicemail greeting in Channels › Calls › Voicemail. Listen to voicemails in Inbox › Calls.
- Record and transcribe callsOn Pro and Business, the Owner turns on call recording, transcripts and call summaries in Channels › Calls. The recording, summary and transcript show on the call in the Inbox.
- Handle calls outside business hoursSet your hours in Settings › Hours. Hours change how calls are handled only through a Time Rule step in the call workflow of the number.
- Choose the number people see when you callOutgoing calls show your Line number. To show your own existing number, verify it in Channels › Calls › External numbers and pick it in Show as.
- Forward calls to a mobile or another phoneVerify the phone in Channels › Calls › Forward numbers, then add a Forward Calls step to the call workflow. Line forwards only to verified numbers.