LineHelp

Forward calls to a mobile or another phone

Owner, Admin

Line can send a call on to another phone, for example your mobile. You do this with a Forward Calls step in the call workflow of your number. Line forwards only to a number that you verified, or to one of your own Line numbers.

Before you start

  • You need the Owner or Admin role.
  • Your workspace needs a Line number. Line places the verification call from it.

Verify the number to forward to

  1. Open Channels.
  2. Select Calls.
  3. Select Forward numbers.
  4. In Phone number, type the number in international format, for example +447700900123.
  5. Optional: type a Label, for example "Sam's mobile".
  6. Select Call to verify.
  7. Answer the call. Line reads a six-digit code two times.
  8. Type the code in Six-digit code.
  9. Select Verify.

The code is valid for 10 minutes. If you miss the call, select Call again.

StatusWhat it means
VerifiedA workflow can forward to this number.
ExistingLine verified this number before verification calls started. A workflow can forward to it.
Awaiting codeType the code from the call.
Needs retryThe check failed. Select Call again.

You can add up to 25 forward numbers. Each number can get 3 verification calls an hour.

Numbers that Line does not forward to

  • Premium-rate numbers (09).
  • Personal numbers (070).
  • Special-rate numbers (084, 087).
  • Numbers outside the UK. To forward to another country, contact support@useline.io.

Add the Forward Calls step

  1. Open Workflows.
  2. Open the call workflow of your number. If the number uses the default workflow, create a call workflow first. See Set up what happens when someone calls.
  3. Add a Forward Calls step where the call must go.
  4. In Forward To, select the number. The list has your Forward numbers and your Line numbers.
  5. In Ring Timeout (seconds), type how long the phone rings. Use 5 to 60 seconds.
  6. Select Publish.
  7. Select Publish & Activate.

You can also add a number from the step. Select Add a forward number or Manage forward numbers.

The step has two branches: Answered and Unanswered. Connect Unanswered to another step, for example Voicemail.

What the forwarded phone shows

The forwarded phone shows your Line number, not the caller's number. Line does not record forwarded calls.

Common problems

The forwarded phone does not ring, and the caller goes to voicemail. The number in the step is not verified. The step shows "is not verified. Calls to it go to voicemail." Verify the number in Forward numbers.

Line refuses the number. It is a premium-rate, personal or special-rate number, or it is outside the UK. Use another number.

You cannot add the step to the default workflow. The default workflow is read only. Create your own call workflow.