LineHelp

Set your availability and active hours

Your status tells Line if you can take calls. Only people who are Available ring. You set your status in the web app or the mobile app. Both apps use the same status.

The four statuses

StatusCallsPhone alerts (default)
AvailableCalls ring youWith sound
BusyCalls skip youSilent
AwayCalls skip youMost are off
OfflineCalls skip youNone

To change phone alerts for each status, see Choose your notifications.

Change your status on the web

  1. Find the status button at the top right of the header bar. It shows a coloured dot and your status.
  2. Select it.
  3. Select Available, Away, Busy or Offline.

Change your status in the mobile app

  1. Select your photo at the top right.
  2. On Profile, select your status.
  3. In Your status, select the new status.

Set active hours

Active hours set your status on a schedule. You set active hours in the Line mobile app. They apply to you only, in the current workspace.

  1. Open Profile > Settings.
  2. In Active hours, turn on Use active hours.
  3. Select the days that you work.
  4. Set From and To. The start time must be earlier than the end time.

Active hours use the time zone of your phone.

How active hours change your status

  • At the end of your hours, Line sets you to Away if you are Available.
  • At the start of your hours, Line sets you back to Available, but only if active hours set you to Away.
  • Line does not change Busy, Offline, or an Away that you chose yourself.
  • If you choose a status yourself, your choice stays until your hours next end.
  • When you save active hours, Line applies them at once. For example, if your hours end at 17:00 and you turn them on at 18:20, you go Away now.

The status sheet in the app tells you when the next automatic change happens.

Note: Active hours are personal. To change when the business takes calls, use business hours in a workflow. See Set your business hours.

Common problems

Calls do not ring me. Check that your status is Available. Check that active hours did not set you to Away.

I go Away in the evening without doing anything. Active hours are on. Turn off Use active hours, or change the times.

My status shows Offline on the web. You have not set a status yet. Select the status button and choose Available.