Troubleshooting

Fixes for calls, messages, agents and sign-in.

Calls do not ringCheck your status, the browser tab and sound, the call workflow of the number, and your credits. Line rings only Available people in a Ring step.
A text message was not deliveredPoint to Not delivered under the message to see the reason. Common causes are a landline, an opt-out, an unreachable phone, a blocked country or low credits.
WhatsApp messages do not arriveCheck the number status in Channels > WhatsApp. A Disconnected or Failed number needs Reconnect. Outside the 24-hour window, send an approved template.
Your agent does not answer calls or messagesAn agent replies only when a published, enabled workflow reaches an Agent step that names it in Act mode. Check the workflow first, then the agent.
Fix sign-in problemsReset a forgotten password, sign in with an email code, or use a recovery code if you lost your two-factor device. Then contact support.