Change your plan or billing interval
You change your plan in Settings > Billing & Usage. The new plan starts at once. Line adjusts the charge for the rest of the billing period.
Before you start
- You need the Owner or Admin role.
- The workspace needs a live subscription. If the subscription has ended, see Cancel your account to reactivate it.
- Check what each plan includes in Compare the plans.
Change your plan
- Open Settings.
- Select Billing & Usage.
- In the Plan section, select Change plan.
- Select Monthly or Annual.
- On the plan that you want, select its button, for example Upgrade to Pro or Downgrade to Starter.
- Read the summary. It shows the current plan, the new plan and the start, Today.
- Select the same button again to confirm.
The card for your current plan shows Current plan. You cannot select it again on the same interval.
How Line charges for the change
| Change | What happens |
|---|---|
| Upgrade | You pay the difference for the rest of this billing period now. |
| Downgrade | Your plan changes now. Unused time is credited to your next invoice. |
| Monthly to yearly | You pay for the year now. Unused time on your current plan is taken off. |
Extra numbers move to the new plan and to the new interval.
Switch to yearly billing
On a monthly plan, the Plan card shows the saving from yearly billing. Select Switch to yearly to open the same dialog on yearly prices.
What you lose when you downgrade
Before you confirm a downgrade, the dialog lists the features that the new plan does not include. It also tells you if your numbers cost extra on the new plan.
After a downgrade:
- Your settings for a locked feature stay saved. They work again if you upgrade.
- Members over the new seat limit keep access. You cannot invite more people.
- Workflows over the new limit keep running. You cannot create more.
Common problems
I do not see Change plan. Only an Owner or an Admin sees it, and only when the subscription is active. An agency workspace stays on the Agency plan.
"The payment failed, so your plan did not change." Stripe declined the card. Update the card with Manage billing, then try again. See Invoices and payment.