Cancel your subscription or close your account

You can stop paying for Line in two ways. Cancel the subscription in the Stripe billing portal, or delete your account in Settings > Organisation Settings.

Cancel the subscription

1. Open Settings.
2. Select Billing & Usage.
3. In the Plan section, select Manage billing.
4. In the Stripe billing portal, cancel the subscription.

When the subscription is set to end, the Plan card shows Ends and the date.

If you cannot find the cancel option in the portal, email support@useline.io.

What happens after the subscription ends

Line keeps your numbers for 14 days. Then Line gives them back to the carrier. A deleted number cannot be recovered.

During this time, a banner at the top of the app shows which numbers Line will delete and when.

Important: Before you cancel, export the data that you want to keep. See Export your data.

Reactivate the subscription

You can start the subscription again before the numbers are deleted.

1. Open Settings > Billing & Usage.
2. Select Reactivate.
3. Pay in Stripe Checkout.

Line restarts the same plan and the same billing interval. Your numbers come back into use. A first-month offer does not apply again.

Delete your account

Delete account closes every workspace that you own alone, releases its numbers at once and cancels its subscription. See Delete your data for the full steps.

Common problems

I cancelled but still see a banner. The banner stays until the numbers are deleted or you reactivate. It counts down the days.

I want to keep my number after I leave. Line cannot recover a number after it is deleted. Contact support@useline.io before the subscription ends.