Use the Line Assistant for your team
Every workspace has an assistant called Line Assistant. It works for your team. It never answers your customers.
What it can do
| Tool | What it does | Who can use it |
|---|---|---|
| Knowledge | Searches, reads, adds and archives items in your knowledge library. It can read pages on your own website. | Every member can ask it to read. Only an Owner or Admin can ask it to change knowledge. |
| Workflows | Lists and reads workflows. Builds a new workflow as a disabled draft. | Every member can ask it to read. Only an Owner or Admin can ask it to build. |
| Account review | Checks numbers, hours, team, agents and workflows for gaps. | Every member. |
It also remembers lessons you give it, and it runs routines on a schedule that you ask for.
The assistant acts with your permissions. It cannot do something that you cannot do.
Message it in team chat
- In the rail, find the Team list.
- Select Line Assistant. A private direct message opens.
- Type your request, or select a pill above the reply box, such as Review my account or Build a workflow.
In a team chat space, @mention the assistant. It answers in the thread.
Each reply that changes something ends with What changed, with a link to each change.
Email or text it
Find its email address on its settings page. Write to it from your sign-in email address. Mail from other addresses gets no reply.
To text it, add your mobile first:
- Open Agents.
- On the Line Assistant card, select Manage agent.
- Under Text messages, type your mobile in Your mobile.
- Select Send code.
- Type the six-digit code, then select Verify.
After that, a text from your mobile to any workspace number goes to the assistant, not the Inbox.
By email and text, the assistant only reads and explains. To make a change, ask it in team chat.
Workflows it builds
The assistant builds a workflow as a disabled draft. It never publishes a workflow. A person must open it in Workflows, check it and publish it.
Set up routines
Ask the assistant for a routine in team chat. For example: "Every Monday at 9, review the account." Your routines show under Your routines on its settings page.
Change the settings
An Owner or Admin can change the name, picture, email, texts, Instructions and Tools on the settings page. They can also delete a lesson with Forget.
Common problems
It does not reply to my email. Send from the email address that you use to sign in to Line. Check that email is turned on for the assistant on its settings page.
My text went to the Inbox. Verify your mobile on the assistant's settings page. Check that Answer texts from team mobiles is on.
It cannot change knowledge or workflows for me. You need the Owner or Admin role. Or you asked by email or text. Ask in team chat.