Compare the Starter, Pro and Business plans
Line has three plans: Starter, Pro and Business. Each workspace is on one plan. The plan sets the features, the limits and the credit rates for the workspace.
For current prices, see /pricing. All prices exclude VAT.
What each plan includes
| Starter | Pro | Business | |
|---|---|---|---|
| Numbers included | 1 | 1 | 3 |
| Team seats (members and open invites) | 2 | 10 | No limit |
| Custom workflows | 3 | 10 | No limit |
| Calendar connections | None | 3 | No limit |
| Create more AI agents | No (default agent only) | Yes | Yes |
| Call recording and transcription | No | Yes, pay per minute | Yes, no per-minute charge |
| Voicemail transcription | No | Yes | Yes |
| Connect a WhatsApp Business account | No | Yes | Yes |
| Messaging templates | No | Yes | Yes |
Call coaching (/coaching) | No | No | Yes |
| Monthly included credits | No | No | Yes |
| Support response target | Within 24 hours | Within 12 hours | Within 4 hours |
Every plan has the shared inbox, calls, SMS, voicemail and business hours.
Numbers
Each plan includes one or more numbers. Each extra number costs a monthly fee. The Plan card in Settings > Billing & Usage shows how many numbers you have and how many the plan includes.
Usage is separate
The plan fee does not include usage. Calls, texts, WhatsApp messages, email above your allowance and AI replies use credits from your prepaid credit wallet. Credit rates can be lower on higher plans. See Credits and usage.
Monthly or yearly billing
You can pay for a plan monthly or yearly. Yearly billing costs less over the year. All the lines on your subscription, including extra numbers, use the same interval.
When you reach a limit
- Seats. You cannot send a new invite. Members who already have access keep it.
- Workflows. You cannot create or copy a workflow. Workflows that you made before keep running.
- Calendar connections. You cannot connect a new calendar. You can always reconnect a calendar that you already have.
A locked control shows a lock and the name of the plan that includes it. To remove the lock, change your plan.
Common problems
I cannot create a new agent on Starter. Starter includes only the default agent. You can edit it. To create more agents, move to Pro or Business.
Call recording stopped after I changed plan. Starter does not include call recording. Your recording settings stay saved, and they work again when you move back to Pro or Business.