Choose a number during setup
You choose your Line number in the Number and Activate steps of setup. Line suggests a UK mobile number. You can take it, or search for a different number.
Before you start
- You need the Owner or Admin role.
- Your plan includes one or more numbers. See Compare the Starter, Pro and Business plans.
Step 1: Choose how customers reach you
On the Number step, select one option:
| Option | What happens |
|---|---|
| Get a new phone number | You get a new Line number for calls, texts and WhatsApp. This option is selected first. |
| Keep the number you already have | Customers keep the number they know. You also get a Line number. Then you forward your number to it, or move your number to Line. |
If you keep your own number, select Forward your calls to Line or Move the number to Line. See Forward your existing number and Port your number to Line.
Select Continue. Then choose your plan on the Plan step.
Step 2: Take the suggested number
The Activate step opens with one UK mobile number already selected.
- Read the tags beside the number. Calls, SMS and WhatsApp show what the number can do.
- Check the Auto top-up box and amount. Auto top-up is on by default. It adds credit when your balance gets low.
- Select Use this Number.
- Enter your card on the Stripe page and pay.
Step 2 (other option): Search for a different number
- Select Choose a different number.
- In the search box, type a town, or two or more digits that you want in the number.
- In the type list, select Any type, Local or UK mobile.
- Select a number in the list.
- Select Use this Number, then pay on the Stripe page.
Important: Some numbers show SMS not available. These numbers cannot send or receive texts or WhatsApp messages. Choose a number with the SMS tag if you need texts.
After payment
Line returns you to setup and gets the number. This usually takes less than 30 seconds. The Test step then opens. Call the number from your own phone, or send a test text to your mobile.
Common problems
The number I wanted is no longer available. Line cannot hold a number before you pay. Another customer can take it first. Pick another number from the search.
The search shows no numbers. Clear the search, or try another town. One digit is not enough for a digit search. Type two or more digits.
The search is unavailable. Wait a moment and try again.
I turned off Auto top-up. Your account stops sending and receiving messages when the balance gets too low. You must then top up by hand. See Credits and usage.