See invoices and update your payment card

Line bills through Stripe. To see your invoices or to change the card for your plan, select Manage billing in Settings > Billing & Usage. Line opens the Stripe billing portal.

Before you start

• You need the Owner or Admin role.
• Prices exclude VAT. Line bills in pounds sterling (GBP).

Open your invoices

1. Open Settings.
2. Select Billing & Usage.
3. In the Plan section, select Manage billing.
4. In the Stripe billing portal, find your invoice history.

What Line charges you for

Line has two types of charge:

When you buy a new number, Line charges the part of the period that is left at once.

Change the card for your plan

1. Open Settings > Billing & Usage.
2. Select Manage billing.
3. In the Stripe billing portal, add the new card.

Change the card for credit top-ups

1. Open Settings > Billing & Usage.
2. In Credit wallet, select Replace. If there is no card, select Add card.
3. Enter the card details and save.

A new card on the wallet also clears a failed automatic top-up. Line then tries the top-up again.

When a payment fails

• The workspace Owner gets an email. The email gives the reason, the amount due and the date of the next attempt.
• A banner at the top of the app says that the last payment failed. Owners and Admins see Update card.
• Stripe tries the payment again.

If Stripe stops trying, the subscription ends. Your numbers are then deleted 14 days later. See Cancel your account.

Common problems

Manage billing is not available. The workspace has no subscription yet. Finish setup and checkout first.

Only one person gets billing emails. Line sends billing emails to the first Owner of the workspace.