LineHelp

Make and receive calls in your browser

The Line web app is a phone. It rings in your browser when a call comes in, and you can call out from it. You do not need other software.

Before you start

  • Your workspace needs a Line number. See Get a phone number.
  • Allow the browser to use your microphone when it asks.

Receive calls

Line rings you when both of these are true:

  • The call workflow of the number has a Ring Members/Groups step that includes you. The default workflow rings every team member.
  • Your status is Available. Line does not ring you when your status is Busy, Away or Offline.

Set your status in the status menu in the header bar. See Set your availability and active hours.

The browser rings only while Line is open in a tab and you are signed in. If you close the tab, Line does not ring you in the browser. You can also take calls in the Line mobile app. See Use Line on your phone and computer.

Answer a call

  1. A call card opens at the bottom right. It shows Incoming call... and the caller.
  2. Select the green Accept call button. To decline, select the red Reject call button.

During the call you can:

  • Select Mute to turn your microphone off. Select Unmute to turn it on again.
  • Select Dialpad to press keys, for example in a phone menu.
  • Select Pop out to move the call card to its own small window. Not all browsers have this.
  • Select End call to hang up.

Turn on the ring sound

A browser blocks sound until you click on the page. While it blocks sound, a bar at the top says "Your browser is blocking call sounds. Incoming calls will not ring." Select Turn on sound.

To test the ring, open /settings?tab=calling and select Play test ring.

Make a call

  1. Select New (the + button) in the header bar.
  2. Select Make a Call.
  3. Type a number, or type a name to find a contact. You can also use the keypad.
  4. Optional: in Show as, select the number that the person you call sees. See Choose the number people see when you call.
  5. Select the green call button.
  6. To hang up, select End call.

You can also call from these places:

  • An Inbox thread: select Call at the top of the thread.
  • A contact: select Call on the contact page.

If your workspace records calls, the dialler shows Calls are recorded or Calls are transcribed. See Record and transcribe calls.

Call costs

Calls use credits. When you dial a number that costs more than a normal call, the dialler shows its rate in credits per minute. See How credits and the credit wallet work.

Common problems

The call ends at once with a message about credits. Your workspace does not have enough credits. Top up in Settings › Billing & Usage, then call again.

Make a Call is not available. Your workspace has no Line number yet.

The person cannot hear you. Allow microphone access for the Line site in your browser settings. Then reload the page.

Your browser does not ring. See Calls do not ring.