Inbox and contacts
Work conversations as a team: assign, note, filter and find contacts.
- Use the shared InboxThe Inbox holds every customer conversation on SMS, calls, WhatsApp, email and Web Chat in one list. Open a conversation to read it, reply, or close it.
- Assign a conversation to a teammateUse the assignee button in the thread header to give a conversation to a teammate. When you reply to an unassigned conversation, Line assigns it to you.
- Add internal notes and mention teammatesSelect Internal note in the composer to write a note that only your team sees. Type @ to mention a teammate, who then sees it in Mentions.
- Organise the Inbox with views and foldersThe Inbox sub-menu has My Inbox, Mentions and one view for each channel. Select Manage to change the order of views and to make your own folders.
- Add and edit contactsLine makes a contact when someone calls or messages you. Open Contacts to search, add, edit, export or delete a contact.
- Chat with your teamOpen Inbox, then Team, to send direct messages and talk in spaces. You can share a customer conversation or hand it over to a teammate.
- Book appointments in the team calendarUse Calendar to see and add bookings for your team. Set up appointment types so customers and your agents can book free times.