LineHelp

Choose the number people see when you call

Owner, Admin

When you call from Line, the person you call sees your Line number. You can also show a number that you already have, for example your office landline. First you verify that number in Channels › Calls › External numbers.

Which number Line shows

CallNumber the other person sees
You call from the dialler and pick a verified external number in Show asYour external number
You call from the dialler and pick a Line numberYour Line number
You call from Call in an Inbox thread or on a contactYour Line number
Line forwards a call with a Forward Calls stepYour Line number, not the caller's number

Note: If your workspace has more than one Line number, calls from the web app show the first Line number that your workspace got.

Verify an external number

You need the Owner or Admin role.

  1. Open Channels.
  2. Select Calls.
  3. Select External numbers.
  4. In Phone number, type the number in international format, for example +447700900123.
  5. Select Call me.
  6. Answer the call on that phone.
  7. When the call asks, key in the code that Line shows on the screen.
  8. Wait until the status is Verified.

If the call does not come or the code fails, select Call me again.

The number shows under Your business numbers with one of these statuses:

StatusWhat it means
VerifiedYou can show this number on outgoing calls.
PendingLine is waiting for you to key in the code.
Needs retryThe check failed. Select Call me again.

To stop using a number, select Remove.

Show your external number on a call

  1. Select New (the + button) in the header bar.
  2. Select Make a Call.
  3. In Show as, select the number marked (Your Number).
  4. Type the number to call and select the green call button.

Line numbers in the list are marked (Line).

Move a verified number to Line

A verified number can also be ported to Line. On a verified number, select Check eligibility. Then select Start port request. See Port your number to Line.

Common problems

The call says the selected caller ID is not verified. The number is not verified, or someone removed it. Verify it again in External numbers.

Show as does not list your number. The number is not verified yet. Wait for Verified, then reload the page.