Fix sign-in problems

Most sign-in problems have a fix that you can do yourself. Find your problem below.

I forgot my password

1. Go to /login.
2. Select Forgot password?.
3. Enter your email address.
4. Select Email me a reset link.
5. Open the email from Line and select the link.
6. On Set a new password, enter a new password two times. Use at least 8 characters.
7. Select Save password.

Line then opens your dashboard. If the email does not arrive, check your spam folder. Line sends the link only if an account exists for that address.

In the mobile app, select Forgot password? on the sign-in screen.

Sign in without your password

You can sign in with a code that Line emails to you.

1. Go to /login.
2. Select Email code.
3. Enter your email address.
4. Select Email me a code.
5. Enter the 6-digit code from the email.
6. Select Sign in.

To get a new code, select Resend code. You must wait 60 seconds between codes. This option works only for an account that already exists.

I did not get my sign-up code

1. Check your spam folder.
2. On Verify your email, select Send it again. You must wait 60 seconds between codes.
3. Check that you typed your email address correctly. If not, sign up again with the correct address.

I lost my two-factor device

1. Sign in with your email and password.
2. On the code screen, look under Other ways to verify. Select another method that you set up.
3. If you have no other method, select Use a recovery code. Enter one of your recovery codes and select Verify.

After you sign in with a recovery code, Line opens Settings > Profile. Set up a new method there.

If you have no method and no recovery code:

1. Select Cannot verify? Get help.
2. Ask an Owner or Admin of your workspace to reset your two-factor. They do this in Settings > Team > Reset two-factor.
3. If you are the only Owner, or you use more than one Line workspace, select Ask Line support. Line support replies to your email address.

See Turn on two-factor authentication.

Other problems

Line says the email code cannot confirm my sign-in. You signed in with an email code, and email is your only two-factor method. Enter a recovery code, or select Sign in with your password.

The Google and Apple buttons do not work. These options are not available yet. Use your email address.

My invite link does not work. An invite link works for seven days. Ask an Owner or Admin to send a new invite. Use the email address that received the invite.

I signed in but I cannot see my workspace. An Owner or Admin may have removed you. Ask them to invite you again.

Line says the workspace is suspended. The workspace cannot send or receive while it is suspended. Select Contact support.

I want to use a different email address. You cannot change the email address of an account. Ask your Owner or Admin to invite the new address.

Contact support

If you still cannot sign in, email support@useline.io from the address on your account. Tell us what you see on the screen.