LineHelp

Forward your existing number to Line

You can keep your number with your current provider and divert its calls to a Line number. Each diverted call then runs the call workflow of that Line number, the same as a call to the Line number itself.

Before you start

  • You need a Line number. See Get a phone number.
  • You need the phone that has your existing number. If you cannot dial from it, you need your provider's call-divert settings.

Note: A divert moves calls only. Texts to your existing number do not reach Line. A landline cannot send or receive texts. Use your Line number for texts and WhatsApp.

Find your Line number

  1. Open Channels.
  2. Select Calls.
  3. Open the number.
  4. Select the number next to Number to copy it.

Set up the divert

  1. On the phone that has your existing number, dial **21*, then your Line number in international format, then #. For example: **21*+441134960000#.
  2. Press call.
  3. Wait for the confirmation tone. Then hang up.
  4. From another phone, call your existing number.
  5. Make sure that the call reaches Line.

The **21* code works on BT, EE, Vodafone, O2 and Three lines. On another provider, use the provider's call-divert setting. Give it your Line number as the destination.

If you set up Line with Keep the number you already have and Forward your calls to Line, the setup screen shows this code with your Line number in it.

What happens to a diverted call

Show your existing number when you call out

A divert does not change outgoing calls. To show your existing number when you call from Line, add it as an external number. See Choose the number people see when you call.

Move the number to Line instead

A port moves the number itself to Line. Then texts work on it too. You can keep the divert on while the port is in progress. See Port your number to Line.

Common problems

Calls do not reach Line. Check that you dialled the code from the phone that has the existing number. Check that the code has the + and ends with #. If your provider is not BT, EE, Vodafone, O2 or Three, use your provider's divert setting.

Calls reach Line, but no team member rings. Call your Line number directly. If it also does not ring, see Calls do not ring.