Delete my data

Ask us to delete the personal data we hold about you.

How to make a request

Email hello@useline.io with the subject line Delete my data. Include:

  1. The phone number, WhatsApp number or email address you contacted us on.
  2. The business you were messaging, if you know it.
  3. Whether you want everything deleted, or only a specific conversation.
An online request form will appear here shortly. Until then, please use the email address above.

What happens next

  1. We confirm receipt of your request.
  2. We verify that the request comes from you, or from someone allowed to act for you.
  3. We delete or anonymise the data, and we confirm when it is done.

We respond within 30 days. We may keep a minimal record of the request itself, and any data the law requires us to keep.

Meta platform data

Line uses the WhatsApp Business Platform and other Meta products to carry messages between a business and its customers. If you message a business through one of those platforms, we hold your message content and your contact details on that business's behalf.

Use this page to ask us to delete that data. You can also ask the business you messaged, or remove Line from the apps connected to your Facebook or Instagram account.

If you have a Line account

Delete your account from your workspace settings. Deleting the account deletes the associated data on the timetable set out in our Privacy Policy.

Your rights

The right to erasure is one of several rights you hold under the UK GDPR and the EU GDPR. Our Privacy Policy lists them all, together with how to complain to the Information Commissioner's Office.