Meet Molly, your AI receptionist
When you're on a job, in a meeting, or done for the day — Molly picks up your business calls, takes messages, and makes sure no opportunity slips through the cracks.
Enter your website and Molly will learn about your business. Then call her to hear how she'd answer your phone.
Never miss another call. UK small businesses lose thousands of pounds a year to unanswered phones. Molly makes sure every caller gets through.
Whether you're on a job, in a meeting, or closed for the day — Molly picks up, handles the conversation, and delivers the details to your inbox.
Solo traders & freelancers
You can't answer the phone when you're on a job. Molly handles every call, takes a message, and you call back when you're free — no more missed leads.
Trades & home services
Plumbers, electricians, and builders miss calls constantly. Molly answers while you're on site, captures the job details, and you never lose a customer to the next name on Google.
Professional services
Solicitors, accountants, and consultants need a professional first impression. Molly greets callers by your firm name and routes them to the right person or takes a detailed message.
Small teams & agencies
When everyone's in meetings or heads-down, Molly picks up the slack. She routes urgent calls through and holds everything else for later — no interruptions, no missed clients.
Set up your AI receptionist in minutes
No scripts to record. No call centre to brief. Just tell Molly about your business and she's ready to answer.
Enable Molly on your number
Toggle Molly on for any of your Line numbers. She starts answering calls in minutes — no setup appointments, no scripts to record.
Customise her knowledge
Tell Molly your business name, team members, opening hours, and common FAQs. She uses this to answer callers accurately and route them to the right person.
Review messages in your inbox
Every call Molly handles appears in your Line inbox with a full transcript, caller details, and any action items — ready for your team to follow up.
What Molly does for your business
A 24/7 AI receptionist that answers calls, takes messages, routes callers, and handles your FAQs — all included with your Line number.
AI receptionist vs human answering service
Traditional virtual receptionist services charge per call and keep office hours. Molly works around the clock for a flat rate.
| Molly (AI) | Human service | |
|---|---|---|
| Availability | 24/7, instant pickup | Business hours only |
| Cost | Included with Line | £1–2+ per call |
| Hold time | None — answers immediately | 30s–60s average |
| Setup | Minutes | Days to weeks |
| Call routing | Automated, configurable | Manual, script-based |
| Message delivery | Instant, in your inbox | Email, often delayed |
| Scales with volume | Unlimited concurrent calls | Limited by staff |
AI receptionist FAQ
Common questions about Molly and how she handles your calls.
What is an AI receptionist?
An AI receptionist is software that answers your business phone calls automatically using artificial intelligence. Unlike a voicemail or IVR menu, an AI receptionist like Molly has a natural conversation with the caller — she greets them, asks how she can help, answers common questions, takes messages, and routes calls to the right person. It's the functionality of a human receptionist at a fraction of the cost.
Does Molly sound like a real person?
Yes. Molly uses natural British-English speech that sounds warm and professional. Most callers won't realise they're speaking to AI. She responds conversationally, handles interruptions, and adapts her tone to the caller.
Can Molly transfer calls to my team?
Yes. You can configure which team members Molly can transfer to. She'll ask the caller who they need, check if that person is available, and either put the call through or take a message. You can set availability schedules per team member.
What happens if the caller asks something Molly doesn't know?
Molly will let the caller know she'll take a message and have someone get back to them. She captures all the details — name, number, and what they need — and adds it to your inbox for follow-up. She never guesses or makes things up.
How much does Molly cost compared to a human receptionist?
A human telephone answering service in the UK typically costs £1–2 per call, or £200–500+ per month. Molly is included with your Line number — there's no per-call charge. You get 24/7 coverage for a flat monthly rate, which is a fraction of what a virtual receptionist service would cost.
Can I customise what Molly says?
Yes. You set your business name, greeting style, team members, opening hours, and frequently asked questions. Molly uses all of this to answer calls accurately and on-brand. You can update her knowledge at any time from your Line dashboard.
Does Molly work outside business hours?
Yes. Molly works 24/7. You can configure different behaviour for outside business hours — for example, a different greeting that lets callers know you're closed but still takes their message for the morning.
How is Molly different from a virtual receptionist service?
Traditional virtual receptionist services like Moneypenny or AnswerConnect use human operators. They're effective but expensive — often £1+ per call with minimum commitments. Molly is AI-powered, answers instantly with no hold time, works 24/7, and costs a fraction of the price. She also integrates directly with your Line inbox, so messages don't arrive as disconnected emails.
Let Molly answer your calls
Your AI receptionist is ready in minutes. Every call answered, every message captured, every caller looked after.
- 24/7 AI call answering
- Natural British voice
- Message taking with transcripts
- Intelligent call routing
- Business hours awareness
- FAQ handling
- Shared team inbox integration
- No per-call charges
Included with your Line number. Full pricing
Also explore: Voice calls · Shared team inbox · Automations