Can the agent give medical advice or say what is wrong?

No. It books, registers, reminds, and routes. Symptoms, results, prescriptions, and treatment questions go to your clinical staff, using the wording you approve. It never diagnoses and never promises an outcome.

What goes in the texts it sends?

The practice name, the time, the address, and what to bring. No condition, no treatment, no practitioner specialism. A reminder on a shared phone reveals nothing. Health data is special category data, so your practice completes its own data-protection assessment before switching a workflow on, as it would for any supplier.

Can it book different treatment lengths with different practitioners?

Yes. Each practitioner has their own Google or Microsoft calendar with the treatment lengths you set. The agent books a 30-minute follow-up or a 60-minute assessment in the right diary.

Does it work with our practice-management software?

Yes. Line connects to Cliniko, Semble, and similar practice software through Zapier, Make, n8n, or the REST API. The agent creates the patient and the booking, and records the outcome afterwards.

Do I have to use Molly?

No. Molly is the pre-built receptionist and the fastest start. You can also build your own agent in the agent editor, give it a different name and voice, and configure exactly what it does and what it must ask you first.

What does it cost for a clinic?

The AI receptionist is included with the Pro and Business plans and available as an add-on on Starter. Calls are billed per minute in credits. There's no setup fee and no minimum term. See the pricing page for current rates.

AI receptionist for clinics and practices

A clinic receptionist that is never on the other line

Reception in a clinic is one person, one phone, and a waiting room. An AI receptionist on your Line number answers when that person is with a patient, books the caller into the right practitioner's diary, takes the new-patient details, and sends a confirmation with the time and address and nothing else. Clinical questions go to your clinical staff. Start with Molly, the pre-built receptionist, or build your own agent for the way you work.

Set up your receptionist Hear it answer a call

OPOakfield Physiotherapy0118 000 0345 · Incoming call

Incoming call · reception with a patientThu 14:05
Oakfield Physiotherapy, how can I help?
Molly, AI receptionist
I've hurt my knee running and I'd like to see someone this week. I haven't been before.
I can book that. The first visit is an assessment with a physiotherapist and costs £58. Sam has 08:30 on Friday or 17:45 on Monday. Which suits?
Molly, AI receptionist
Friday, please.
Booked with Sam, Friday 08:30. Can I take your full name, date of birth, and an email for the registration form?
Molly, AI receptionist
Jo Ellis, 14 March 1988, and it's jo@example.com.
Booked · Assessment · Sam · Fri 08:30
New patient created and the registration form emailed. Confirmation text sent with the time, the address, and what to wear. No clinical detail in the text.

Everything a clinic receptionist does, done by the agent

The receptionist in a clinic books, registers, reminds, chases, and knows which calls to pass to a clinician. Each row below is a thing the agent does on the call, or straight after it.

What a receptionist does	How the agent does it
Answers in the practice name, every time	Picks up on the first ring, all day or only when the desk is busy, with your greeting and your tone.
Books appointments into the practitioner's diary	Checks each practitioner's Google or Microsoft calendar, offers the next free slots for that treatment length, and books the one the patient picks.
Registers new patients	Takes the name, date of birth, contact details, and how they heard about you. Emails the registration form and creates the patient record.
Explains prices, treatment length, and what to bring	Reads your price list and your knowledge base. Says a practitioner will confirm anything not on the list.
Sends reminders and cuts no-shows	Texts a reminder the day before with the time and address only. Reads the reply and rebooks if the patient cannot make it.
Handles cancellations and reschedules	Confirms identity your way, moves the booking, and offers the freed slot to the next patient on your waiting list.
Routes prescription and results calls to clinical staff	Takes the patient's name and number, records that it is a prescription or a results call, and flags it to the clinical line. Discusses nothing clinical.
Keeps every text neutral	Confirmations, reminders, and missed-call texts carry the practice name, the time, and the address. Never the treatment or the condition.
Follows up the enquiry that did not book	Rings or texts the caller who asked about a treatment but did not book, answers their questions from the knowledge base, and books them in.

Workflows a clinic builds in an afternoon

Each one is a trigger, a few conditions, and actions in the workflow builder. No code, and no clinical judgement handed to the agent. Change a step and it's live.

New-patient booking and registration

Trigger: Inbound call from a number not in the CRM

1The agent asks what the patient needs and which practitioner, if they have a preference
2Offers the next slots from that practitioner's diary and books one
3Takes the registration details and creates the patient record
4Emails the registration form and texts the confirmation with the time and address
5Posts the new patient to the reception inbox for a check before the visit

A new patient in the diary and on the system before reception has finished its own call.

Reminder and no-show recovery

Trigger: 24 hours before a booking, from the diary

1Text the patient the time and address, with a reply to confirm or move
2If they reply to move, the agent offers the next three slots and rebooks
3If no reply by the evening, the agent calls to confirm
4If the patient does not attend, a workflow texts the same day to rebook
5Update the record with the outcome

Fewer empty treatment rooms, and the ones that do empty are refilled.

Clinical call routing

Trigger: Inbound call, any time

1The agent asks whether the call is a booking, a prescription, a result, or something else
2Bookings and general questions are handled on the call
3Prescriptions and results are logged with the patient's name and number and flagged to the clinical line
4Urgent symptoms get your approved urgent-care wording and are routed to your urgent line
5Nothing clinical is put in a text

Clinicians get the calls that need them, with the details, and none of the ones that don't.

Built in the workflow builder: a trigger, conditions, and actions. The agent is one of the actions.

Tools and integrations the agent works with

A receptionist is only useful if they can get into the diary and the CRM. Connect the tools and the agent uses them on the call.

Google Calendar and Microsoft 365

A diary per practitioner, with treatment lengths. The agent books the right length in the right diary.

Your CRM

Creates the patient, records the booking and the registration details, and logs that a clinical callback was requested, without the clinical detail.

SMS and WhatsApp

Confirmations, reminders, and waiting-list offers. Practice name, time, and address only. Reads the reply to confirm or move the booking.

Sends the registration form, pre-appointment instructions, and the invoice. Reads replies so the agent knows the form came back.

Workflow builder

Reminders, no-show recovery, clinical routing, and out-of-hours rules, built visually and changed without a developer.

Zapier, Make, n8n and the API

Pushes bookings and patient records into Cliniko, Semble, or your practice-management software through Zapier, Make, n8n, or the API.

Custom tools

Give the agent your own tool: check whether a practitioner takes a given insurer, look up the sessions left on a patient's plan, or read room availability.

A Thursday with the agent on the phones

What actually happens when the phone is covered all day.

07:50
A runner with a sore knee wants a physio this week. The agent books Friday 08:30 with Sam, creates the record, and emails the registration form.
08:30
Reception opens to a full waiting room. Four calls come in during the first hour. All answered, three booked, one flagged to the clinical line as a prescription query.
10:15
The reminder workflow texts tomorrow's patients. Two confirm, one moves to next week, and the freed slot goes to the waiting list.
12:40
A caller describes chest pain. The agent gives your approved urgent-care wording and routes the call to the duty clinician.
15:30
The aesthetics nurse's diary is full for Saturday. The agent offers the following Saturday and books it.
18:10
The desk closes. Calls go to the agent first. A new patient books an osteopathy assessment for Monday and gets a confirmation with the time and address only.

Where it hands over to a person

The agent does the receptionist's job, not the clinics and's.

Any clinical question. Symptoms, results, prescriptions, and treatment choices go to your clinical staff. The agent gives no medical advice and makes no diagnosis.
Urgent symptoms. The agent gives your approved urgent-care wording and routes the call to your urgent line or the duty clinician.
Anything sensitive that a caller wants in writing. The agent keeps health detail out of texts and asks a person to follow up.

Molly, or an agent you build

Molly is the pre-built receptionist. Switch her on and she does everything on this page. Or build your own agent in the editor: name it, choose its voice, give it your knowledge, connect its tools, and set what it may do on its own and what it must ask you first. The same agent can take sales calls, customer service, and bookings.

See what an agent can do

Questions clinics and practices ask

Straight answers on setup, limits, and cost.

Line for clinics and practices

The whole phone system for your trade: numbers, routing, texts, and the inbox.

AI receptionist

What the receptionist does on every call, and what it costs.

Workflow builder

Triggers, conditions, and actions for calls and messages.

Integrations

Zapier, Make, n8n, and the REST API.

Last reviewed 6 September 2026.

Put a receptionist on your number today

Pick a UK number or bring yours, switch the receptionist on, and tell it about the business. Included with Pro and Business, an add-on on Starter. No setup fee.

Get started See pricing