Can two phones receive calls to the same number?

Yes. Ring as many people as you like, all at once or in order. You choose the fallback if nobody answers.

Can several people text from one number?

Yes. Anyone with access replies from the shared inbox and the customer sees the business number.

Won't two people answer the same message?

Every thread shows who's assigned to it and what's already been sent. Assign conversations and the question goes away.

Do staff have to give out their personal numbers?

No. Every call and text goes through Line and shows the business number.

What happens when someone leaves?

Remove their login. The number, the contacts, and the history stay with the business.

Is a shared number the same as call forwarding?

No. Forwarding sends a call somewhere else. A shared number also gives everyone the same outbound identity, shared texts, permissions, and a full conversation history.

Shared phone number

One business number for the whole team

Everyone calls and texts from the business number on their own phone. Customers see one company. Your team sees every conversation, who's dealing with it, and what happened last.

Get your business number See pricing

From £4 a month. Pay only for the calls and texts you use. No minimum term.

CRCotswold Removals01242 000 0333 · Shared number

Hi, we're moving on the 14th. Can I get a quote for a 3-bed from GL50 to OX1?
Thu 08:10
Morning! Yes. How many floors at each end, and do you need packing?
Lucy (office) · 08:14
Two floors both ends, packing for the kitchen please.
Lucy
Assigned to Mark for a video survey.
Hi, Mark here from Cotswold Removals. Free for a 10-minute video survey at 6 tonight?
Mark (estimator) · same number

Can multiple people use one phone number?: Yes. Each person logs in on their own phone and the business number works for all of them. Nobody passes a handset around.
Which number does the customer see?: The business number, on every call and text. Personal mobiles stay private.
Can the team see previous replies?: Yes. Calls, texts, voicemails, notes, and who's handling it, all in one shared thread.

Share the number, not the confusion

A shared number only works if everyone can see what's already been said. That's what the inbox is for.

Nobody's chained to the phone

The number rings whoever is on shift. When one person is off, the customer still gets through.

Call back as the business

Ring a customer from the app and they see the number on your website, not your personal mobile.

Everyone can see who's on it

Assign conversations, leave internal notes, and mark them done. Two people never send conflicting replies.

Set up in an afternoon

No engineer, no hardware, no contract. Three steps from sign-up to your first call.

1
Choose the number
Pick a new UK number or port the one customers already know.
2
Invite the team
Everyone gets their own login. Set who can answer calls, reply to texts, and see what.
3
Decide who rings
Everyone at once, in turn, or by shift. Set the fallback for when nobody picks up.

One customer, one number, several people

The customer has one contact. Your team can hand over behind it.

When this happens	Line does this	So you get
The office takes a new enquiry	Captures the details and assigns it to the right person.	The next person sees the whole story.
Someone in the field calls back	The call goes through Line from the business number.	The customer recognises the caller, and the call is logged.
A customer texts a change	It lands in the shared inbox and notifies whoever owns the thread.	The change doesn't die on one person's phone.

Questions people ask

Straight answers on setup, limits, and what it costs.

Shared team inbox

Assignments, notes, and history behind the number.

Virtual phone number

A number that isn't tied to one device.

Call forwarding

Control how calls reach the team.

Last reviewed 6 September 2026.

Never miss another customer

Pick a UK number, add your team, and choose what happens when you can't answer. Live in minutes, on the phone already in your pocket.

Get your business number Talk to us