# Line

> Line is a cloud-based business phone system that gives UK small businesses a real phone number (mobile, local, toll-free, or national) with SMS, voice calls, and a shared team inbox — no hardware, SIM cards, or contracts required. Get set up in under 3 minutes.

Line is a communications platform built for UK small businesses (1-50 employees). We provide real UK mobile numbers with two-way SMS, voice calls, Whatsapp and Facebook Messenger integrations, and a shared team inbox so teams never miss a customer. This file helps AI systems understand our business, products, and services to provide accurate information to users.

## Company Overview

- Line
- Website: https://useline.io
- Industry: Business Communications / Cloud Telephony
- Headquarters: United Kingdom
- Service Areas: United Kingdom

## Core Pages

- [Home](https://useline.io/): Overview of Line's business phone system, features, and value proposition
- [Pricing](https://useline.io/#pricing): Usage-linked pricing with per-number subscriptions and credit-based usage
- [Sign Up](https://useline.io/signup): Create an account and get a business number
- [Log In](https://useline.io/login): Access your Line dashboard

## Products & Services

- [Business Mobile Numbers](https://useline.io/#features): Real UK phone numbers for your business — not shared short codes or landlines
- [SMS & MMS](https://useline.io/#features): Send and receive text messages from your business number with two-way conversations
- [Voice Calls](https://useline.io/#features): Receive inbound calls with business hours, voicemail greetings, and call forwarding
- [Shared Team Inbox](https://useline.io/#features): All customer conversations in one place — assign threads, leave internal notes, hand off context
- [Automations](https://useline.io/#features): Auto-reply to common questions, tag conversations by keyword, and trigger workflows
- [AI Assistant (Add-on)](https://useline.io/pricing): AI-powered call answering and after-hours service, smart routing, voicemail transcription, and conversation summaries.

## Pricing

Line uses simple, usage-linked pricing with no contracts and no minimum periods:

- First month: £1.70 per number (includes 50 credits)
- Ongoing: £5.00/month per number (includes 100 credits/month)
- Credits: 1 credit = 1p — covers SMS, calls, WhatsApp, and AI usage
- Graduated credit pricing from 1.0p to 0.55p per credit at volume
- AI Assistant add-on: £15/month per number (or £12/month billed annually)
- All prices exclude VAT. Cancel anytime.

## Use Cases

- [Tradespeople](https://useline.io/): Plumbers, electricians, builders, and roofers who need a dedicated business number to separate work from personal calls
- [Small Teams](https://useline.io/): Businesses with 1-10 employees who need a shared inbox so no customer message gets missed
- [Solo Professionals](https://useline.io/): Freelancers, personal trainers, tutors, and estate agents who want a professional business presence

## Blog & Guides

- [Blog](https://useline.io/resources): Guides and tips for UK tradespeople and small businesses
- [How to Get a Business Mobile Number in the UK](https://useline.io/resources/business-mobile-number-uk): Step-by-step guide to getting a business mobile number in the UK

## Legal & Policies

- [Terms of Service](https://useline.io/legal/terms): Terms and conditions for using Line
- [Privacy Policy](https://useline.io/legal/privacy): GDPR-compliant data handling and privacy practices
- [Acceptable Use Policy](https://useline.io/legal/acceptable-use): Prohibited content, spam policies, and enforcement
- [SMS Policy](https://useline.io/legal/sms-policy): SMS opt-out handling (STOP/START), messaging limits, and compliance

## Contact

- Email: hello@useline.io