One inbox for your whole team
Share a single UK business number across your team. Every SMS, MMS, and call lands in one inbox — assign conversations, add notes, and respond together.
From £1.70/mo. No per-seat fees. Cancel anytime.
Get your team on the same number
No complicated setup. Invite your team, share a number, and collaborate on customer messages from day one.
Get a shared business number
One UK number for your whole team. Calls and texts go to the same inbox — no hunting for who has the work phone.
Invite your team
Add team members to your Line account. Everyone gets access to the shared inbox immediately — no per-seat fee.
Assign, respond, and collaborate
Assign conversations, add notes, and reply — all from one place. Your team stays in sync without endless forwarded emails.
Who benefits from a shared inbox? Any team that shares a phone number.
Stop passing a mobile around the office or forwarding texts in a WhatsApp group. One inbox, full team visibility.
Customer support teams
Stop forwarding texts to colleagues manually. Every customer message is visible to the whole team — assign, respond, and resolve from one inbox.
Sales teams
See every inbound lead the moment it arrives. Assign hot leads, leave notes on follow-up status, and make sure nothing slips through.
Operations & logistics
Coordinate deliveries, confirm orders, and manage exceptions over SMS — with full team visibility and a searchable message history.
Small businesses
Keep the whole team on the same page with one business number. No more sharing a personal mobile or missing messages when one person is out.
Built for team communication
Assignment, notes, history, labels — everything your team needs to handle customer conversations professionally.
Shared inbox FAQ
Common questions about team messaging with Line.
What is a shared SMS inbox?
A shared SMS inbox means multiple team members can see, send, and respond to messages from a single business phone number. Unlike a personal mobile that only one person can access, a shared inbox gives your whole team visibility over every conversation.
Can multiple people reply to the same conversation?
Yes. All team members can see and reply to any conversation. To avoid double-replies, you can assign a conversation to a specific person — this makes it clear who owns it, while others can still add internal notes.
Are there per-seat fees?
No. Line doesn't charge per seat. You pay for your number and usage — invite as many team members as you need without the cost increasing per person.
Can I see which team member sent a message?
Yes. Every message in the inbox shows which team member sent it. Full audit trail — you can see exactly who said what and when.
Is conversation history saved?
Yes. Every SMS, MMS, and call log is stored permanently in your account. New team members can read the full history of any customer conversation from day one.
Give your team one number
One UK business number, one shared inbox, unlimited team members. Stop passing phones around and start collaborating.
- Real UK business number
- Shared inbox for SMS, MMS & calls
- Unlimited team members
- Conversation assignment
- Internal notes
- Full conversation history
- Labels & organisation
- No per-seat pricing
From £1.70/mo. Prices exclude VAT. Full pricing
Also explore: SMS & MMS · Voice calls · Automations