One login for your team and every client
Run each client’s calls, messages and numbers from one account. Every client keeps its own data, its own billing and its own number.
£5.00 each month for every member of your agency team.
Your workspaces
- Brightside AgencyYour agency
- Northbridge LettingsClientFull
- Harbour DentalClientCommunicate
- Oakline PlumbingClientView
How it works
- 01
Convert your account
Start the Agency plan from billing settings. Payment turns your account into an agency.
- 02
Add your clients
Create a workspace for a client, or link a client's existing Line account by their email or your agency code.
- 03
Set what your team can do
Pick an access level for each client, then lower it for any one member of your team.
- 04
Give each client a number
Hold numbers on your account and hand one to a client. You pay for it, or the client does.
What you get
One login, every client
Your agency and each client sit in one workspace list. Open a client, work in it, and go back to your agency in one click.
Separate data for every client
Each client keeps its own calls, messages, workflows, wallet and usage. Nothing mixes between clients.
Access you control
Four levels per client, and a lower level for any one member of your team, down to no access.
Numbers you hand out
Hold numbers on your account, give one to a client, and take it back when you need to.
Take your clients' calls
A client's workflow can ring your team in the browser or the mobile app. The call screen shows which client is calling.
A record of every visit
Each time your team opens a client, Line records it. The client's owner can read the log in their settings.
Your own two-factor rule
Your agency decides whether staff must verify before they open a client. The client's rule does not apply to your team.
On your phone too
The mobile app lists your agency and your clients, so you can switch workspace without signing out.
Link accounts both ways
A client with a Line account can invite your agency with your code. Either side can remove the link at any time.
Four levels of access
Set one for each client. Lower it for any one member of your team, down to no access.
- View
- Read the client's data.
- Communicate
- View, send messages and take calls.
- Manage
- Communicate, plus set up agents, workflows and channels.
- Full
- Manage, plus billing, numbers and the client's team.
Who pays
You pay
The client’s plan and numbers are charged to your card. The client does not need to set up billing, and you see the cost beside each client.
The client pays
The client signs in, sets up billing and pays for its own plan, numbers and usage. You manage the account without holding the bill.