Small business phone system

The phone system for businesses without an IT department

One business number for calls and texts. Your whole team answers from the phones they already carry. Set your hours, choose who rings, and decide what happens when nobody can pick up. All from an app.

Get your business numberSee pricing

From £4 a month. Pay only for the calls and texts you use. No minimum term.

FSFresh Start Cleaning0161 000 0123 · Team inbox
  1. Incoming call · rings Amy and RajMon 09:15

  2. Call · 3 min

    Raj answered from the van.

  3. Hi, it's Karen from the flat on Moss Lane. Could we move Thursday's clean to Friday?

  4. No problem Karen. Friday at 10 is booked, same team.

    Amy · from the business number

  5. Note

    Assigned to Amy. Booking updated.

Quick answers

What should a small business phone system include?
A business number, calls and texts, voicemail, opening hours, call routing, and one shared record of every customer. Line has all of it in one app.
Do I need desk phones?
No. Line runs on your existing mobiles and laptops. Nothing to install and nothing to plug in.
How much does it cost?
Plans start at £4 a month with a UK number included. You pay for the calls and texts you use.

Everything a phone system should do, none of the kit

Add a person, change your hours, or reroute calls in a minute from your phone. No engineer, no cabinet, no contract.

Work number, personal phone
Customers call your business number and it rings your mobile. Your personal number stays private.
One place for every customer
Calls, texts, voicemails, and notes sit in one shared inbox. Anyone on the team can pick up where the last person left off.
You decide what happens next
Ring the team, text back, take a voicemail, or let Molly answer. Set different rules for open and closed hours.

Set up in an afternoon

No engineer, no hardware, no contract. Three steps from sign-up to your first call.

  1. 1

    Pick a number

    Choose a UK mobile, local, or national number, or bring your existing one.

  2. 2

    Add your team and hours

    Invite the people who answer. Set when you're open and who rings first.

  3. 3

    Set the fallback

    Choose what happens on a missed call: a text back, voicemail, or Molly.

How a working day runs on Line

One number, different rules for different moments.

When this happensLine does thisSo you get
A new customer calls at 11amRings the whole team. First to answer takes it, from their own phone.A live conversation, not a voicemail.
Everyone's busySends your missed-call text, then offers voicemail.The customer replies with details instead of calling a competitor.
A call comes in at 8pmSwitches to your after-hours rule: Molly answers, or a text sets expectations.Urgent jobs get through. Everything else waits until morning, with context.

Worth knowing

The old landline network switches off in January 2027
Openreach is retiring the analogue phone network on 31 January 2027. A business still on a traditional landline needs a digital replacement before then. Moving early means you choose the timing, not your provider.
Source: Ofcom, Your landline is going digital

Questions people ask

Straight answers on setup, limits, and what it costs.

Related

Virtual phone number

Choose the number that fronts your business.

Shared phone number

Let the whole team call and text from one number.

Industry solutions

See how your kind of business sets it up.

Last reviewed . Sources: Ofcom, Your landline is going digital.

Never miss another customer

Pick a UK number, add your team, and choose what happens when you can't answer. Live in minutes, on the phone already in your pocket.

Get your business numberTalk to us