Does Molly give tax advice?

No. She answers questions about the practice, such as services, fees structure if you choose to share it, and hours, and she books meetings. Anything about a client's tax position goes to an accountant.

Can she handle the January rush?

Yes. She answers every call at the same speed whether it's March or the last week of January, and books callbacks into the slots you leave open.

Is client information kept confidential?

Calls are transcribed into your Line inbox, and each staff member sees only what their role allows. Missed-call texts carry no financial detail. Your practice completes its own data-protection assessment before switching Molly on.

Can I keep the practice's existing number?

Yes. Port your UK landline or mobile number to Line and Molly answers it. Or start with a new number today and port later.

Can the whole team use one number?

Yes. Everyone gets their own login and calls or texts from the business number on their own phone. The shared inbox shows who's handling what.

How much does Line cost for accountants and bookkeepers?

Plans start at £4 a month with a UK number included. Calls, texts, and Molly's minutes are charged per use. No setup fee and no minimum term.

Line for accountants

Answer January's calls without stopping January's work

Self-assessment season, year ends, and VAT quarters all ring the same number. Molly answers in your practice's name, finds out whether it's a new client or an existing one, and books the meeting or sets the callback so your team stays on the returns.

Get your business number See pricing

From £4 a month. Pay only for the calls and texts you use. No minimum term.

AAAshdown Accountancy0161 000 0456

Incoming call · team on year-end filingsThu 16:45
Ashdown Accountancy, Molly speaking. How can I help?
Molly, AI receptionist
I've just gone self-employed and I've no idea what I need to do about tax.
Congratulations. We can help with that. I can book you a free first chat with one of the accountants. Is there a day next week that suits you?
Molly, AI receptionist
New client · sole trader · assigned to Tom
New sole trader, first year, wants setup advice. Intro call booked Tuesday 10:00.

What does Line do for accountants and bookkeepers?: One practice number for calls and texts. Molly handles new-client enquiries, opening hours, and directions, books introductory meetings, and routes existing clients to the accountant who looks after them. She never gives tax advice.
Can I keep my current number?: Yes. Port your UK number to Line, or start with a new one today and port later. Either way it works on the phone you already have.
What happens when I miss a call?: The caller gets a text in the practice's name with the callback window and a way to say what it's about. Nothing about their tax affairs in the message.

Enquiries answered, deadlines kept

A practice loses new clients on the days it is busiest with existing ones. Molly answers when nobody can, and keeps the advice for the accountants.

Deadline-season cover

In January and at year end, Molly takes the calls with fixed answers so your team stays on the filings.

Intro meetings booked

She checks the calendar and books the first meeting for a new client, with a one-tap approval if you want it.

Existing clients to their accountant

Known numbers route to the person who runs the account. A question about a return goes to whoever is preparing it.

Set up in an afternoon

No engineer, no hardware, no contract. Three steps from sign-up to your first call.

1
Get a number
Choose a UK mobile or local number, or bring the one that's already on your van and your website.
2
Tell Line who handles what
New enquiries to Molly for intake and booking. Existing clients to their accountant. Payroll and bookkeeping queries to the team that handles them.
3
Set what happens when you can't answer
A neutral missed-call text with the callback window. Molly answers out of hours, when self-employed clients actually have time to call.

What Molly does on a practice call

She books, routes, and takes details. The accountants advise.

When this happens	Line does this	So you get
Sole trader wants to switch accountants	Asks about the business, the services they need, and when they need them, then books an introductory call.	A complete new-client enquiry in the diary.
Existing client asks about their VAT return	Identifies the caller and flags the call to the accountant preparing the return, with the question.	The accountant calls back with the answer, no message slip.
Caller asks 'how much tax will I owe?'	Explains that an accountant will look at the figures, takes the details, and books the call.	No figure quoted, no advice given.

Questions people ask

Straight answers on setup, limits, and what it costs.

AI receptionist for accountants

The receptionist's whole job, replicated: workflows, tools, and a day on the phones.

Shared phone number

One practice number for every accountant.

Text auto reply

Neutral replies to client texts.

Last reviewed 6 September 2026.

Never miss another customer

Pick a UK number, add your team, and choose what happens when you can't answer. Live in minutes, on the phone already in your pocket.

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