Real-time SMS tracking

SMS delivery reports for every message

Know exactly which texts were delivered, which are pending, and which failed — in real time. Full SMS delivery reporting for every message you send with Line.

Delivery report — Today's campaign

+44 7700 900 001

Your appointment is tomorrow at 10am.

09:01Delivered

+44 7700 900 002

Your order #1234 has been dispatched.

09:02Delivered

+44 7700 900 003

Don't forget — payment due Friday.

09:03Pending

+44 7700 900 004

Your appointment is tomorrow at 10am.

09:04Failed

+44 7700 900 005

Your order is ready for collection.

09:05Delivered
See Your Real Delivery Reports

Free to try · No credit card needed

From £1.70/mo · 1p per SMS · No contracts

Track text message delivery in 3 steps

1

Send your SMS

Send an individual message or a bulk SMS campaign from the Line web app or API. Each message is assigned a unique ID for tracking.

2

Track delivery in real time

Open the delivery report dashboard. See live status updates — delivered, pending, or failed — as they come back from UK carrier networks.

3

Act on the data

Retry failed messages, follow up with non-responders, or export your delivery report for CRM integration and compliance records.

Why businesses need text delivery reports. Because sending is only half the job.

SMS delivery reports tell you your messages are working. Without them, you are sending blind.

Appointment reminders

Confirm which customers received their reminder. For failed deliveries, flag the appointment for a manual follow-up call — reducing no-shows.

Bulk SMS campaigns

Track delivery rates across a marketing campaign. High failure rates may indicate stale numbers in your list — time to clean your contacts.

Transactional alerts

For time-critical messages like payment alerts or security codes, delivery reports confirm the customer received the message before the window closed.

Compliance and auditing

In regulated industries, you may need to prove a message was delivered. Line's SMS delivery reports provide timestamped records for every text.

SMS delivery report features

Real-time delivery status
See delivered, pending, and failed statuses as they update. No waiting for batch reports — your delivery data is live.
Campaign-level reporting
View delivery statistics for every bulk SMS campaign — total sent, delivery rate, failed messages, and response count at a glance.
Automatic retries
Failed messages are automatically retried through alternative carrier routes. Line maximises deliverability before marking a message as failed.
Failure alerts
Get notified when delivery failure rates exceed a threshold. Know immediately if something is wrong with your messaging.
Delivery timestamps
Every SMS delivery report includes the exact time the message was delivered to the handset — useful for time-sensitive notifications.
GDPR-compliant logging
Delivery reports are stored in UK data centres under UK GDPR. Message content and delivery metadata retained according to your account settings.

SMS delivery reports FAQ

What is an SMS delivery report?

An SMS delivery report (also called a delivery receipt or DLR) is a confirmation from the mobile carrier that a text message was successfully delivered to the recipient's handset. It tells you the delivery status (delivered, pending, or failed) and the time of delivery. SMS delivery reports are essential for businesses sending appointment reminders, transactional alerts, or bulk SMS campaigns.

Are SMS delivery reports always accurate?

SMS delivery reports are generally reliable but not 100% guaranteed. Carriers confirm delivery to the handset, but cannot confirm the message was read. Some prepay networks and international routes do not return delivery receipts, which may show as pending. For UK numbers texting UK recipients, delivery reports are highly accurate.

What does a failed SMS delivery mean?

A failed text message delivery report typically means the number is unreachable — the phone is off, the SIM is no longer active, the number has been ported, or the number is incorrect. Line automatically retries failed messages through alternative routes before marking them as failed. A high failure rate on a bulk campaign usually indicates your contact list contains stale or invalid numbers.

Can I export SMS delivery reports?

Yes. Line's SMS delivery reports can be exported as CSV for use in spreadsheets, CRM systems, or compliance records. You can export reports per campaign, per time period, or for individual messages. The API also provides programmatic access to delivery data.

Do I get delivery reports for bulk SMS?

Yes. Every message in a bulk SMS campaign gets an individual delivery report. The campaign dashboard shows aggregate statistics (delivery rate, failed count, response count) plus individual message-level status for every recipient. You can filter by status and export the full list.

Start tracking your SMS delivery today

Get real-time delivery reports for every text message. Sign up for Line and stop sending blind.

  • Real-time delivery reports
  • Campaign-level statistics
  • Individual message tracking
  • Failure alerts
  • CSV export
  • API delivery webhooks
  • No contracts or minimum spend
  • From £1.70/mo
Get Started

From £1.70/mo. Prices exclude VAT. Full pricing

Also available: Bulk SMS · SMS Sender ID · Business SMS

SMS Delivery Reports | Track Your Text Messages | Line | Line