Cookie Policy
Effective 16 October 2026
Line is a trading name of IMPCT Ltd. Company number 15922036. Registered address: Dores Lane, Romsey, SO51 0QJ. ICO registration: 00015961662.
We use cookies and similar browser storage for sign-in, preferences and optional analytics. We do not use advertising cookies.
| Storage | Purpose | Life | Type |
|---|---|---|---|
| Supabase authentication cookies | Sign-in and session renewal | Session or token expiry | Necessary |
| line_active_org | Keeps the selected workspace | 30 days | Necessary |
| line_act_as | Keeps a short staff access session | One hour | Necessary |
| line_known_user | Shows the returning user sign-in option | One year | Functional |
| line:analytics-consent | Stores the choice, version and date | Until you clear browser storage or change the choice | Necessary |
| ph_* and PostHog storage | Product analytics and masked session recording | PostHog SDK expiry or browser storage removal | Optional |
| Sentry Replay storage | Buffers masked browser activity around errors | Current browser session | Optional |
| line_widget_visitor_<widget key> | Keeps a Web Chat visitor in the same conversation on the customer's site | Until the visitor clears that site's browser storage | Functional |
| line:demo-access; line:demo-facts | Keeps demo progress | Until you clear browser storage | Functional |
| line-onboarding-flow-v1 | Keeps onboarding choices across checkout | Until onboarding finishes or browser storage is cleared | Functional |
| line:rail-pin; line:info-banner-*; line:notification-banner-dismissed; line.forms.builder.left-width; line-docs-language | Remembers display preferences | Until you clear browser storage | Functional |
Optional analytics starts only after you choose Accept. You can change your choice through Cookie preferences in the site footer. Reject and Accept have the same effect on essential storage.
Contact privacy@useline.io with questions.