Business SMS for UK companies
A business SMS service with a shared team inbox. Send and receive business text messages from a real UK number — no second phone, no contracts, no fuss.
Set up in under 3 minutes. From £1.70/mo.
Everything you need for business SMS messaging
SMS for businesses that want real conversations with customers, not just one-way broadcasts.
Start business SMS in 3 steps
Get a business SMS number
Pick a UK mobile, national, or local number. It is active immediately — start sending business text messages right away.
Invite your team
Add team members so everyone can see and respond to customer texts. No more "did anyone reply to that message?" conversations.
Start texting customers
Send individual messages, bulk texts, or set up automated reminders. Every reply comes back to your shared inbox.
Business SMS for every industry. If your customers have a phone, you can text them.
From tradespeople to healthcare, business text messaging works for any team that needs to reach customers quickly.
Tradespeople
Confirm appointments, send quotes, and coordinate with customers — all from a business SMS number. Stop mixing job texts with personal messages.
Healthcare and clinics
Appointment reminders, prescription notifications, and follow-up messages. Reduce no-shows by up to 40% with automated business SMS reminders.
Retail and e-commerce
Order confirmations, delivery updates, and promotional offers. Business SMS that keeps customers informed and drives repeat purchases.
Professional services
Client meeting reminders, document request follow-ups, and billing notifications. Professional business SMS for accountants, solicitors, and consultants.
Logistics and delivery
Dispatch notifications, ETA updates, and proof-of-delivery confirmations. Keep drivers and customers in the loop with real-time business text messages.
Salons and beauty
Booking confirmations, reminder texts, and rebooking nudges. Fill cancelled slots by texting your waitlist — faster than calling each person.
Business SMS pricing
No contracts, no minimum spend, no per-seat fees. Just a business SMS number and 1p texts.
- Real UK mobile, national, or local number
- 1p per SMS — send and receive
- Shared team inbox included
- Voice calls and WhatsApp on the same number
- Bulk messaging and scheduling
- No contracts — cancel anytime
- No second phone needed
- Set up in under 3 minutes
From £1.70/mo. Prices exclude VAT. Full pricing
Business SMS FAQ
Common questions about business SMS for UK companies.
What is business SMS?
Business SMS is sending and receiving text messages from a dedicated business phone number rather than a personal mobile. Your team can manage all customer text conversations from a shared inbox — on the web or a mobile app. It is used for appointment reminders, customer support, follow-ups, marketing, and any business communication where SMS works better than email or a phone call. SMS messages for business typically have much higher open and response rates than email.
Why do I need a separate business SMS number?
With a dedicated business SMS number, you keep personal and work messages separate, your whole team can access the same inbox, customers get professional responses quickly, and you have a complete record of every business text message. Mixing business and personal SMS on your own phone means missed messages, context lost when staff change, and no way to hand off customer conversations.
Do I need a separate phone for business texting?
No. Line works in the browser and as a mobile app. Your business SMS number runs through Line, not through a SIM card, so there is no second phone to carry. You can manage business texts from your laptop, tablet, or existing phone.
Can my whole team use the same business SMS number?
Yes. Every team member can see and respond to messages from your shared business number. You can assign conversations to specific people, leave internal notes, and hand off threads — so customers always get a fast reply and nothing falls through the cracks.
How much does business SMS messaging cost?
Line plans start from £1.70/month for your business SMS number. Each text costs 1p (one credit). There are no contracts, no minimum spend, and no per-seat charges for basic plans. Business SMS messaging with Line is designed to be the most affordable option for UK small businesses.
What is the difference between business SMS and texting from my personal phone?
With business SMS, you get a dedicated number the whole team can access, a shared inbox so no messages are missed, and a clear separation between work and personal texts. You also get features like scheduled messages, bulk sending, and delivery reporting — none of which are available when texting from a personal phone.
Can I use business SMS for marketing?
Yes, provided you have explicit opt-in consent from recipients and include an opt-out option in every marketing message (e.g. 'Reply STOP to unsubscribe'). This is required by UK GDPR and PECR regulations. Transactional business text messages like appointment reminders have more flexibility, but promotional texts require clear consent.
How quickly can I start sending business text messages?
Under 3 minutes. Sign up, choose a UK number, and you are live. There are no approval processes, no waiting for provisioning, and no contracts to sign. Your business SMS number is active immediately.
Start sending business SMS today
Get a real UK number and start texting customers from your browser. From £1.70/month — no contracts, no second phone required.
Also available: Bulk SMS · SMS Marketing · Virtual SMS number