Missed-call text back

Missed the call? Your reply is already on its way

When nobody picks up, Line texts the caller from your business number. It says you saw them, asks what they need, and keeps the conversation going while you finish what you're doing.

Get your business numberSee pricing

From £4 a month. Pay only for the calls and texts you use. No minimum term.

HPHardy Plumbing07700 900456
  1. Missed call from 07700 900123Tue 14:02

  2. Hi, it's Hardy Plumbing. Sorry we missed you, we're on a job. What do you need, and what's your postcode?

    Auto reply · sent 5 seconds later

  3. Leaking tap in the kitchen, not urgent. SW11 4EF.

  4. Thanks. Dan can be with you Thursday morning. Does 9am work?

    Dan · 14:25

  5. Perfect.

Quick answers

What is missed-call text back?
An automatic text sent from your business number to anyone whose call you miss. It confirms you saw them and asks a question, so they reply instead of ringing someone else.
Does it send after every call?
No. Only when a call goes unanswered. If you pick up, nothing is sent.
Can the caller reply?
Yes. Replies come back to your business number and appear next to the missed call in your inbox.

Turn a missed call into a conversation

Most people won't leave a voicemail. Almost everyone will answer a text.

Replies in seconds
The text goes out the moment the call is missed. The caller knows you're real and you're coming back to them.
Gets the details first
Ask for the postcode, the job, the registration, or the preferred time. You call back knowing what it's about.
One number, one thread
The text comes from the number they called. Their reply lands in the same thread, visible to the whole team.

Set up in an afternoon

No engineer, no hardware, no contract. Three steps from sign-up to your first call.

  1. 1

    Write the message

    Say who you are, that you missed them, and ask one question. Keep it short.

  2. 2

    Add it to your missed-call rule

    Put the text before voicemail in your no-answer flow. Use a different message out of hours if you like.

  3. 3

    Reply when you're free

    The call and the reply sit together in your inbox. You or a teammate pick it up from there.

Messages that get a reply

Short, specific, and easy to answer with one thumb.

When this happensLine does thisSo you get
A tradesperson on site“Sorry we missed you. What's the job, and what's your postcode?”You know the travel and the work before you call back.
A salon mid-appointment“We're with a client. Reply with the service and a day that suits you.”The front desk checks the diary before replying.
A call at 7pm“We're closed for the day. Reply with the details and we'll be in touch from 8am.”The customer knows what to expect. The enquiry is waiting for the morning.

Worth knowing

A reply to a customer is not a marketing message
The ICO treats a text that only responds to a customer's call or message as a service message, so you don't need marketing consent to send it. Keep offers and promotions out of your automatic replies and you stay on the right side of the rules.
Source: ICO, electronic and telephone marketing guidance

Questions people ask

Straight answers on setup, limits, and what it costs.

Related

What a missed call costs

Work out what unanswered calls cost your business each month.

Text message auto reply

Reply automatically to incoming texts.

Automations

Rules for hours, calls, texts, and fallbacks.

Last reviewed . Sources: ICO, electronic and telephone marketing guidance.

Never miss another customer

Pick a UK number, add your team, and choose what happens when you can't answer. Live in minutes, on the phone already in your pocket.

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