Can customers send me photos?

Yes, over WhatsApp. Line supports WhatsApp Business alongside SMS. Ask for photos in your auto reply and they land in the same inbox.

Can I treat emergency calls differently?

Yes. Tell Line which numbers or which kinds of call are urgent. Those ring you straight away. Everything else gets a text and waits.

Can Molly give a quote?

She can quote your fixed prices, like a call-out fee or an hourly rate. For anything that needs a look, she collects the details and books you in.

Do I need a second phone?

No. Line runs alongside your personal number on the phone you already have. Work calls show as work calls.

Can the whole team use one number?

Yes. Everyone gets their own login and calls or texts from the business number on their own phone. The shared inbox shows who's handling what.

How much does Line cost for tradespeople?

Plans start at £4 a month with a UK number included. Calls, texts, and Molly's minutes are charged per use. No setup fee and no minimum term.

Line for tradespeople

Win the job while your hands are full

Customers call when you're under a sink, up a ladder, or halfway through a cut. Line answers, texts them back, or takes the details, so the enquiry is waiting for you at the next break instead of sitting with the next trader on Google.

Get your business number See pricing

From £4 a month. Pay only for the calls and texts you use. No minimum term.

HPHardy Plumbing07700 900456

Missed call · you're on a jobTue 11:20
Hi, it's Hardy Plumbing. On a job right now. What's the work, and what's your postcode?
Auto reply
Dripping tap and a slow-draining bath. SW11 4EF.
Can do Thursday morning. 9am?
Dan · 12:45, from the van
Yes please.

What does Line do for tradespeople?: One business number for calls and texts that works on your own phone. It rings you, texts back when you can't answer, takes voicemail, or lets Molly take the job details.
Can I keep my current number?: Yes. Port your UK number to Line, or start with a new one today and port later. Either way it works on the phone you already have.
What happens when I miss a call?: The caller gets a text within seconds asking what the job is and where. Most reply. You call back knowing the postcode and the work.

Built around the job, not a reception desk

Quotes, live jobs, suppliers, and emergencies need different handling. Line sorts them so nothing interrupts a job that shouldn't.

Know the postcode before you call back

Get the job type, location, and urgency by text. Decide if it's worth the drive before you pick up the phone.

Every job in one thread

Calls and texts from the same number. Access details, parking, and time changes stay with the job, not on someone's personal phone.

Emergencies get through, quotes can wait

Existing customers with a problem go straight to you. New quotes get a text back and a callback at a sensible time.

Set up in an afternoon

No engineer, no hardware, no contract. Three steps from sign-up to your first call.

1
Get a number
Choose a UK mobile or local number, or bring the one that's already on your van and your website.
2
Tell Line who handles what
Decide which calls ring you on site and which wait. Existing customers through, new quotes to a text back or Molly.
3
Set what happens when you can't answer
Pick your missed-call text, voicemail, or Molly. Test it from a noisy site and again after 6pm.

A working day on Line

Three calls, three different responses, all on one number.

When this happens	Line does this	So you get
New quote request	Asks for the job, postcode, and timing.	An enquiry you can price from the van.
Existing customer with a problem	Recognises the number and rings you first.	You take the ones that matter.
Call missed on site	Texts back straight away and asks what they need.	They reply instead of calling the next listing.

Questions people ask

Straight answers on setup, limits, and what it costs.

AI receptionist for tradespeople

The receptionist's whole job, replicated: workflows, tools, and a day on the phones.

Plumbers

Triage leaks and book the routine jobs.

Electricians

Separate urgent faults from planned work.

Builders

Give every project call an owner.

Carpenters

Take a proper brief from the bench.

Last reviewed 6 September 2026.

Never miss another customer

Pick a UK number, add your team, and choose what happens when you can't answer. Live in minutes, on the phone already in your pocket.

Get your business number Talk to us