Can Molly give electrical advice?

No. She uses only the wording you approve and routes anything technical to you. Diagnosis stays with the electrician.

Can existing projects skip the queue?

Yes. Known numbers and active customers can ring you directly while new quotes get a text back.

Can I send appointment confirmations?

Yes. Text customers from the business number. Replies come back to the same thread.

Can I change who's on call each week?

Yes. Update the on-call rota in the app and the after-hours route follows it.

Can the whole team use one number?

Yes. Everyone gets their own login and calls or texts from the business number on their own phone. The shared inbox shows who's handling what.

How much does Line cost for electricians?

Plans start at £4 a month with a UK number included. Calls, texts, and Molly's minutes are charged per use. No setup fee and no minimum term.

Line for electricians

Keep the calls moving while you work safely

You can't answer the phone with your hands in a consumer unit. Line separates the burning-smell call from the EICR quote, collects the details, and gets the urgent one to you.

Get your business number See pricing

From £4 a month. Pay only for the calls and texts you use. No minimum term.

MEMason Electrical07700 900222

Incoming call · you're testing a circuitThu 10:30
Mason Electrical, Molly speaking. How can I help?
Molly, AI receptionist
Hi, I'm a landlord. I need an EICR on a two-bed flat in Reading before new tenants move in.
No problem. What's the postcode, and when do the tenants move in?
Molly, AI receptionist
Assigned to Jo
Enquiry logged: EICR, two-bed flat, RG1, needed by the 20th.

What does Line do for electricians?: One number for all your calls and texts. It sorts faults from planned work, texts back when you're mid-job, and routes urgent calls to you.
Can I keep my current number?: Yes. Port your UK number to Line, or start with a new one today and port later. Either way it works on the phone you already have.
What happens when I miss a call?: The caller gets a text asking for the postcode and what the job is. You can add your own wording for anything that sounds dangerous.

Separate urgent faults from planned work

Loss of power, a landlord's EICR, and a site manager's question all ring the same number. They shouldn't get the same response.

Work without interruption

Line answers while you isolate, test, or work at height. You call back when it's safe.

Know the job type up front

EICR, remedial, new install, or a fault. Molly asks, so you quote from the details, not a guess.

Site calls go to the right person

Contractors and existing customers get through to the project contact, with the history attached.

Set up in an afternoon

No engineer, no hardware, no contract. Three steps from sign-up to your first call.

1
Get a number
Choose a UK mobile or local number, or bring the one that's already on your van and your website.
2
Tell Line who handles what
Urgent faults ring you or the on-call phone. Inspections and installs go to Molly or a text back for the details.
3
Set what happens when you can't answer
Choose your missed-call text and after-hours rule. Test it from a site and again at the weekend.

Electrician call routes

The call gets sorted before you pick it up.

When this happens	Line does this	So you get
Burning smell from a socket	Uses your safety wording and puts the call through as urgent.	You make the judgement, fast, with the address.
Landlord needs an EICR	Collects the property type, postcode, occupancy, and deadline.	A quote-ready enquiry.
Builder calls about a live site	Recognises the project and routes to whoever's running it.	No time wasted in the new-lead pile.

Questions people ask

Straight answers on setup, limits, and what it costs.

AI receptionist for electricians

The receptionist's whole job, replicated: workflows, tools, and a day on the phones.

Tradespeople

The full trade phone setup.

Virtual PBX

Urgent and routine routes in the cloud.

Shared phone number

Office and field on one number.

Last reviewed 6 September 2026.

Never miss another customer

Pick a UK number, add your team, and choose what happens when you can't answer. Live in minutes, on the phone already in your pocket.

Get your business number Talk to us