Can it tell a fault from a planned job?

Yes, by rules you set. It asks what has stopped working, whether anything is hot, sparking, or burning, and whether a trip has gone. Faults get the next fault slot or the on-call engineer. EICRs, installs, and rewires get a quote visit.

Will it try to diagnose the fault over the phone?

No. It gives your approved safe first step, such as leaving a tripped circuit off, and books the visit. It does not say what the cause is or whether an installation is safe. That's your judgement on site.

Can it handle landlord EICR enquiries?

Yes. It asks the property type, the number of bedrooms, the postcode, and the tenant move-in date, quotes your EICR price for that size, and books the inspection before the deadline. It also reminds the landlord when the next one is due.

Does it work with my job and certification software?

Yes. Line connects to Tradify, ServiceM8, Jobber, and certification apps through Zapier, Make, n8n, or the REST API. The agent creates the job and updates it when you issue the certificate.

Do I have to use Molly?

No. Molly is the pre-built receptionist and the fastest start. You can also build your own agent in the agent editor, give it a different name and voice, and configure exactly what it does and what it must ask you first.

What does it cost for an electrical firm?

The AI receptionist is included with the Pro and Business plans and available as an add-on on Starter. Calls are billed per minute in credits. There's no setup fee and no minimum term. See the pricing page for current rates.

AI receptionist for electricians

A receptionist that lets you finish the test

You can't pick up the phone with a board isolated and a tester in your hand. An AI receptionist on your Line number answers in your company name, sorts the fault from the certificate job, tells the caller to stop using anything that's hot or burning, quotes your rates, and books the visit into your diary. It never diagnoses over the phone. Start with Molly, the pre-built receptionist, or build your own agent for the way you work.

Set up your receptionist Hear it answer a call

HRHarlow & Reed Electrical07700 900871 · Incoming call

Incoming call while you're testing a circuitMon 11:15
Harlow and Reed Electrical, how can I help?
Molly, AI receptionist
Half the sockets downstairs have stopped working and the trip won't go back up.
Okay. Leave that switch off and unplug anything that was on the circuit. Is there any smell of burning, or a mark on the board?
Molly, AI receptionist
No, nothing like that.
Good. What's the postcode? Priya can be with you at 15:30 today. The fault call-out is £85 for the first hour. Shall I book that?
Molly, AI receptionist
Yes, CB4 2LR.
Job booked · Fault · Priya · 15:30
RCD won't reset, downstairs sockets. Circuit left off, no burning smell. Job created in the CRM, customer texted the time and Priya's name.

Everything an electrical receptionist does, done by the agent

In an electrical firm the receptionist knows a fault from a certificate, and knows when to say stop using it. Each row below is a task the agent does on the call, or straight after it.

What a receptionist does	How the agent does it
Answers in your company name while you're on the board	Picks up on the first ring with your greeting, 24/7, out of hours only, or only when nobody answers.
Sorts a fault from a job	Asks whether something has stopped working, whether anything is hot, sparking, or smells of burning, and whether a trip has gone. Grades the call by your rules.
Gives the safe first step, and no more	Tells the caller to leave the tripped circuit off and unplug what was on it. It does not diagnose the fault over the phone. That's your call on site.
Takes EICR and landlord certificate enquiries	Asks the property type, the number of bedrooms, the postcode, and the date the tenants move in. Quotes your EICR price for that size.
Handles consumer-unit and rewire enquiries	Asks the age of the board, whether it has RCDs, and whether the caller wants a quote visit. Books the visit with the right engineer.
Quotes your rates	Reads your price list: fault call-out, hourly rate, EICR by property size, EV charger install. Says an engineer will confirm anything else.
Books into the right engineer's diary	Checks who covers the postcode and who holds the qualification, finds the next gap in Google Calendar or Microsoft 365, and books it.
Sends the certificate and the invoice	Emails the EICR or the EIC when you mark the job done, and texts the invoice link.
Reminds landlords when the next EICR is due	Runs a workflow from the certificate date in your CRM. Text, then call, then book the inspection.

Workflows an electrical firm builds in an afternoon

Each one is a trigger, a few conditions, and actions in the workflow builder. No code. Change a step and it's live.

Fault triage and dispatch

Trigger: Inbound call, graded as a fault

1The agent asks the safety questions: burning smell, heat, sparks, water
2If any answer is yes, tells the caller to switch off at the main switch and flags the on-call engineer at once
3If it's a tripped circuit with no danger signs, gives the safe first step and books the next fault slot
4Texts the customer the time and the fault call-out rate
5Creates the job in the CRM with the answers attached

Dangerous faults reach an engineer in under a minute. Tripped circuits get a slot, not a guess.

Landlord certificate pipeline

Trigger: Inbound call or email asking for an EICR

1The agent takes the property details, the postcode, and the deadline
2Quotes the EICR price for that property size
3Books the inspection into the engineer's diary before the deadline
4Emails the confirmation and what the tenant needs to do for access
5Creates the property and the certificate date in the CRM

Every landlord call ends with a booked inspection and a due date on record.

EICR renewal reminders

Trigger: A CRM date, 58 months after the last EICR

1Text the landlord that the certificate is due, with a booking link
2If no booking in a week, the agent calls and offers three dates
3Books the inspection and sends the confirmation
4Updates the certificate date once the new report is issued

Repeat inspection work books itself, five years on.

Built in the workflow builder: a trigger, conditions, and actions. The agent is one of the actions.

Tools and integrations the agent works with

A receptionist is only useful if they can get into the diary and the CRM. Connect the tools and the agent uses them on the call.

Google Calendar and Microsoft 365

Per-engineer diaries. The agent books faults and inspections into whoever covers the postcode and has the gap.

Your CRM

Creates the customer, the property, and the job. Stores the certificate date so renewals trigger themselves.

SMS and WhatsApp

Confirmations, ETAs, a photo of the consumer unit from the customer, and the invoice link after the job.

Sends the quote, the EICR, and the EIC. Reads replies so the agent knows a quote was accepted.

Workflow builder

Fault rules, certificate pipelines, renewal reminders, and out-of-hours routing, built visually.

Zapier, Make, n8n and the API

Pushes jobs into Tradify, ServiceM8, Jobber, or your certification software through Zapier, Make, n8n, or the API.

Custom tools

Give the agent your own tool: look up a property's last certificate, check EV charger stock, or read an engineer's live location.

A Monday with the agent on the phones

What actually happens when the phone is covered all day.

07:45
A letting agent emails for six EICRs across a block. The agent replies with the price per flat and books the first three for next week.
09:20
A homeowner's cooker circuit keeps tripping. No burning smell. The agent gives the safe step and books Priya for 14:00.
10:40
A site manager calls about a second-fix date. The agent recognises the number and routes it to Sam, the project lead.
13:15
An EV charger enquiry. The agent asks about the supply, the parking, and the make of car, quotes the survey, and books it.
17:30
Out-of-hours rule switches on. Calls now go to the agent first.
22:50
A caller reports a burning smell from a socket. The agent tells them to switch off at the main switch and flags the on-call engineer, who rings back inside two minutes.

Where it hands over to a person

The agent does the receptionist's job, not the electrical contractors's.

Any sign of danger: burning smell, heat, sparks, or water near electrics. The agent gives the safety step, tells the caller to switch off at the main switch, and passes the call to the on-call engineer at once.
Any question that needs a diagnosis. The agent does not guess at the cause of a fault or say whether an installation is safe. It books the visit.
A dispute over a certificate result or an invoice. The agent takes the details and flags it to you. It never makes a promise you have not authorised.

Molly, or an agent you build

Molly is the pre-built receptionist. Switch her on and she does everything on this page. Or build your own agent in the editor: name it, choose its voice, give it your knowledge, connect its tools, and set what it may do on its own and what it must ask you first. The same agent can take sales calls, customer service, and bookings.

See what an agent can do

Questions electrical contractors ask

Straight answers on setup, limits, and cost.

Line for electricians

The whole phone system for your trade: numbers, routing, texts, and the inbox.

AI receptionist

What the receptionist does on every call, and what it costs.

Workflow builder

Triggers, conditions, and actions for calls and messages.

Integrations

Zapier, Make, n8n, and the REST API.

Last reviewed 6 September 2026.

Put a receptionist on your number today

Pick a UK number or bring yours, switch the receptionist on, and tell it about the business. Included with Pro and Business, an add-on on Starter. No setup fee.

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