Can it tell an emergency from a routine job?

Yes. Molly asks the questions you'd ask: what's leaking, is the water off, is anyone at risk. Calls that match your urgent rules go straight to you.

Can I use an on-call number after hours?

Yes. Set the after-hours schedule and send urgent calls to whoever's on that week. If they don't answer, Line falls back to voicemail or Molly.

Can Molly book plumbing visits?

Yes. She checks your diary, books the slot, and texts the confirmation. Emergency callouts still come to you to decide.

Can I text a customer before I arrive?

Yes, from the business number in the app. Their reply lands back in the same thread.

Can the whole team use one number?

Yes. Everyone gets their own login and calls or texts from the business number on their own phone. The shared inbox shows who's handling what.

How much does Line cost for plumbers?

Plans start at £4 a month with a UK number included. Calls, texts, and Molly's minutes are charged per use. No setup fee and no minimum term.

Line for plumbers

Answer the next plumbing job without downing tools

A burst pipe won't wait, and neither will the customer. Line takes the call, finds out where the water is and whether it's stopped, and tells you if it's an emergency or a Thursday job.

Get your business number See pricing

From £4 a month. Pay only for the calls and texts you use. No minimum term.

HPHardy Plumbing07700 900456

Incoming call · you're under a bathWed 15:05
Hi, Hardy Plumbing, Molly speaking. What's the problem?
Molly, AI receptionist
Water's coming through the kitchen ceiling!
OK. Is the water turned off at the stopcock? And what's your postcode?
Molly, AI receptionist
Urgent route
Marked urgent. Transferred to Dan's mobile with the postcode.

What does Line do for plumbers?: Answers and triages your calls, texts back when you miss one, collects the postcode and the fault, and keeps every customer's messages in one place.
Can I keep my current number?: Yes. Port your UK number to Line, or start with a new one today and port later. Either way it works on the phone you already have.
What happens when I miss a call?: A text goes out straight away asking what's leaking, where, and whether the water's off. You get the facts and the postcode before you ring back.

Triage the leak before you ring back

A burst pipe, a bathroom quote, and a boiler service need different answers at different speeds.

Get the urgent facts first

What's leaking, where it is, whether the water's off. Urgent calls go straight to you with the details attached.

Filter by postcode

Know where the job is before you promise a time or interrupt the one you're on.

Access details stay with the job

Parking, keys, and arrival updates sit in the customer's thread, not in someone's text messages.

Set up in an afternoon

No engineer, no hardware, no contract. Three steps from sign-up to your first call.

1
Get a number
Choose a UK mobile or local number, or bring the one that's already on your van and your website.
2
Tell Line who handles what
Real emergencies ring you or your on-call number. Quotes and service bookings go to Molly or a text back.
3
Set what happens when you can't answer
Set the missed-call text to ask for the fault, the postcode, and whether the water's off. Test it with the van running.

Plumber call triage

Enough detail to decide the next move, without a ten-minute call.

When this happens	Line does this	So you get
Water pouring through a ceiling	Confirms the water's off and the postcode, then puts the call through.	You take the urgent call with the facts in hand.
Bathroom refit quote	Collects postcode, scope, property type, and when they'd like a survey.	A proper enquiry to price, not a name and number.
Missed boiler-service call	Texts for the boiler make, the issue, the postcode, and availability.	The callback starts halfway done.

Questions people ask

Straight answers on setup, limits, and what it costs.

AI receptionist for plumbers

The receptionist's whole job, replicated: workflows, tools, and a day on the phones.

Tradespeople

The full trade phone setup.

Missed-call text back

Ask for the fault and postcode by text.

Virtual receptionist

Molly answers and triages while you work.

Last reviewed 6 September 2026.

Never miss another customer

Pick a UK number, add your team, and choose what happens when you can't answer. Live in minutes, on the phone already in your pocket.

Get your business number Talk to us