The receptionist your cleaning business never had
Every cleaning company misses calls inside other people's houses. An AI receptionist on your Line number takes the size of the property and how often they want it done, quotes from your rates, sorts the key and the access, books the first visit into the right cleaner's round, and texts the customer when someone's running late. Start with Molly, the pre-built receptionist, or build your own agent for the way your rounds work.
- Incoming call while the whole team is mid-cleanMon 09:20
Brightside Cleaning, how can I help?
Molly, AI receptionistI'm after a regular cleaner. Three-bed house in Didsbury, every fortnight.
We can do that. A three-bed on a fortnightly round is three hours at £18 an hour, so £54 a visit. Would a Tuesday or a Thursday morning suit?
Molly, AI receptionistThursday. I'm at work though, is that a problem?
Not at all. Most regulars leave a key or a key safe. Your cleaner gets the code from the office, never by text. Shall I book the first visit for Thursday at 9?
Molly, AI receptionistYes, go on.
Booked · Fortnightly regular · Kasia · Thu 09:00
3-bed, M20, key safe on site. Customer created in the CRM, round added to Kasia's diary, confirmation and what-to-expect texted.
Everything a cleaning company receptionist does, done by the agent
A good coordinator in a cleaning firm quotes fast, keeps the rounds tidy, and never lets a key go astray. Each job below is a thing the agent does on the call, or straight after it.
| What a receptionist does | How the agent does it |
|---|---|
| Answers the phone in the company name, while everyone's in a property | Picks up on the first ring, all day or only when the office can't, with your greeting. |
| Takes the property brief | Asks the type of property, bedrooms and bathrooms, the condition, the frequency, and the postcode. Records the structured answers on the lead. |
| Quotes regular cleans from your rates | Works out the hours from the property size and quotes your hourly rate for weekly or fortnightly. Anything unusual, it says you'll confirm. |
| Quotes end-of-tenancy cleans | Quotes your fixed price by bedroom count, adds the oven and carpets if they want them, and books a survey for anything outside the list. |
| Sorts the keyholder and access | Asks who'll be in, whether there's a key safe, a concierge, or an alarm, and records it on the customer record. Codes never go in a text. |
| Books the first visit into the right round | Checks the cleaner who covers the postcode in Google Calendar or Microsoft 365, and books the slot next to their other jobs. |
| Texts the customer when a cleaner is running late | When a cleaner texts the office a new time, the agent texts the next customer the ETA from the business number. |
| Takes schedule changes | Skips a week, moves a day, or pauses for a holiday, following your notice rules. Updates the round and tells the cleaner. |
| Chases the end-of-tenancy quote | Texts, then calls, before the tenant's check-out date, and books the slot when they say yes. |
Workflows a cleaning company builds in an afternoon
Each one is a trigger, a few conditions, and actions in the workflow builder. No code. Change a step and it's live.
- 1The agent takes bedrooms, bathrooms, condition, oven and carpets, and the check-out date
- 2Quotes from your fixed price list, or books a survey for anything unusual
- 3Emails the quote and texts the link
- 4If no booking in two days, calls the customer with the check-out date as the hook
- 5Books the slot and creates the job in the CRM
The quote goes out while the tenant is still on the phone, and gets chased before their move.
- 1The workflow matches the cleaner to today's round
- 2Texts the next customer the new time from the business number
- 3If the customer says it doesn't work, the agent offers the next free slot and moves the visit
- 4The coordinator sees the whole exchange in the inbox, already handled
Customers hear about a delay from you, not from an empty doorstep.
- 1The agent finds the customer's round and the next visit
- 2Skips, moves, or pauses it, following your notice and charge rules
- 3Updates the diary and the CRM
- 4Texts the cleaner the change and the customer the confirmation
- 5Offers the freed slot to the customers waiting for that day
Rounds stay right without the coordinator on the phone all afternoon.
Built in the workflow builder: a trigger, conditions, and actions. The agent is one of the actions.
Tools and integrations the agent works with
A receptionist is only useful if they can get into the diary and the CRM. Connect the tools and the agent uses them on the call.
A Monday with the agent on the phones
What actually happens when the phone is covered all day.
Kasia texts that she's twenty minutes behind. The agent texts her next customer the new arrival time.
A new fortnightly regular. Three-bed, quoted from the hourly rate, key safe noted, first visit booked for Thursday.
A landlord wants an end-of-tenancy on a two-bed flat by the 28th. The agent quotes the fixed price and emails it before the call ends.
A regular asks to skip next week for a holiday. Round updated, cleaner told, slot offered to the waiting list.
The quote-chase workflow calls two end-of-tenancy leads from last week. One books for the 26th.
Office closed. A new customer books a deep clean for Saturday and gets the confirmation by text.
- A complaint about a clean or a damaged item. The agent takes the details and any photos and flags it to the owner. It doesn't offer a refund or a re-clean unless you've told it to.
- A commercial contract with a site visit. The agent takes the floor area, the hours, and the access details, and books the visit with you.
- Anything you mark ask-first: a price outside your list, a new keyholder, or a change to a regular's rate. It never promises a price or a finish time you haven't set, and alarm codes and key safe numbers stay in the customer record, never in an automatic text.
Questions cleaning businesses ask
Straight answers on setup, limits, and cost.
Related
Line for cleaners
The whole phone system for your trade: numbers, routing, texts, and the inbox.
AI receptionist
What the receptionist does on every call, and what it costs.
Workflow builder
Triggers, conditions, and actions for calls and messages.
Integrations
Zapier, Make, n8n, and the REST API.
Last reviewed .
Put a receptionist on your number today
Pick a UK number or bring yours, switch the receptionist on, and tell it about the business. Included with Pro and Business, an add-on on Starter. No setup fee.