Can it cope with the spring rush?

Yes. It answers every call at once, however many come in. It sorts maintenance from projects, books site visits, and sets up rounds, so April enquiries end up in the diary instead of ringing out.

How does it handle a rain day?

Mark the day as rained off in the diary. The agent texts every customer booked that day with the new date, reads the replies, and updates the crew diary. Anyone who has not replied by the evening is flagged to you.

Can it set up regular maintenance rounds?

Yes. It takes the new customer, picks the round day for that area, quotes your per-visit rate, and adds the recurring visit to the crew diary and the CRM. At the end of the season it runs the renewals.

Does it work with my scheduling software?

Yes. Line connects to Jobber, Tradify, ServiceM8, and similar apps through Zapier, Make, n8n, or the REST API. The agent creates the job or the round and updates it after each visit.

Do I have to use Molly?

No. Molly is the pre-built receptionist and the fastest start. You can also build your own agent in the agent editor, give it a different name and voice, and configure exactly what it does and what it must ask you first.

What does it cost for a landscaping business?

The AI receptionist is included with the Pro and Business plans and available as an add-on on Starter. Calls are billed per minute in credits. There's no setup fee and no minimum term. See the pricing page for current rates.

AI receptionist for landscapers and gardeners

A receptionist for the season when the phone never stops

Spring arrives and every garden in the county rings at once. An AI receptionist on your Line number answers in your company name, sorts a mowing round from a full redesign, gets the postcode, the size, and the access, books the site visit into your diary, and moves the whole day by text when the rain comes in. Start with Molly, the pre-built receptionist, or build your own agent for the way you work.

Set up your receptionist Hear it answer a call

BSBramble & Stone Landscapes07700 900527 · Incoming call

Incoming call while the mower is runningTue 08:50
Bramble and Stone Landscapes, how can I help?
Molly, AI receptionist
We've just moved in and the garden's a jungle. We'd like it cleared, then someone to come regularly.
We can do both. What's the postcode, and roughly how big is the garden? Is there side access for a barrow?
Molly, AI receptionist
SN4 8TA. Maybe 20 metres long. There's a side gate.
Thanks. Rob can come and look on Thursday at 16:00. Clearance is quoted on site. Regular visits are fortnightly or monthly, from £45 a visit. Shall I book Thursday?
Molly, AI receptionist
Yes please.
Site visit booked · Clearance and maintenance · Rob · Thu 16:00
New owner, approx 20m garden, side access. Lead created in the CRM, customer texted the confirmation and asked for photos by WhatsApp.

Everything a landscaping receptionist does, done by the agent

In a landscaping firm the receptionist keeps the rounds full and the survey diary moving. Each row below is a task the agent does on the call, or straight after it.

What a receptionist does	How the agent does it
Answers in your company name while the mowers run	Picks up on the first ring with your greeting, 24/7, out of hours only, or only when nobody on the crew answers.
Sorts maintenance from projects	Asks whether it's regular garden care, a clearance, fencing, a patio, or a full design. Follows your question list for each.
Gets the site details before anyone drives	Asks the postcode, the rough size, the access width, parking, and whether there's waste to remove.
Books the site visit	Finds the next gap in the surveyor's Google Calendar or Microsoft 365, offers two slots, and books it.
Sets up the regular round	Takes a new maintenance customer, picks the round day for that area, and adds the recurring visit to the crew diary.
Quotes what's on the price list	Gives your per-visit maintenance rates and your fixed prices for hedge cuts and lawn treatments. Says a surveyor will quote projects on site.
Handles the weather	When you mark a day as rained off, texts every customer on that day's list with the new date and reads their replies.
Writes the lead and the job up in the CRM	Adds the customer, the site, the scope, the photos they send, and the visit or the round, to Line's CRM or your job software.
Chases the project quote	Follows up after the quote at the intervals you set. Books the start date when the customer says yes.

Workflows a landscaping business builds in an afternoon

Each one is a trigger, a few conditions, and actions in the workflow builder. No code. Change a step and it's live.

Spring rush cover

Trigger: Inbound call, and no team member available

1Ring the office phone for 20 seconds
2If nobody picks up, the agent answers and sorts maintenance from project
3Maintenance enquiries get a round day and a start date
4Project enquiries get a site-visit slot and a photo request
5Creates the lead in the CRM and posts it to the shared inbox

March and April enquiries get booked instead of ringing out.

Rain-day reschedule

Trigger: A day is marked as rained off in the diary

1The agent texts every customer booked that day with the new date
2Reads the replies and confirms, or offers another date
3Updates the crew diary and the CRM
4Flags any customer who has not replied by the evening

One tap moves the whole day. Nobody rings round from the van.

Maintenance round renewals

Trigger: A CRM date, the end of the season

1Text each round customer with next season's dates and price
2If no reply in a week, the agent calls and confirms, or records a leaver
3Books the first visit of the season
4Updates the round list in the CRM

Next season's rounds are full before the first cut.

Built in the workflow builder: a trigger, conditions, and actions. The agent is one of the actions.

Tools and integrations the agent works with

A receptionist is only useful if they can get into the diary and the CRM. Connect the tools and the agent uses them on the call.

Google Calendar and Microsoft 365

The surveyor's diary for site visits, one crew diary per round. The agent books the visit and adds the recurring maintenance dates.

Your CRM

Creates the customer, the site, and the job. Keeps the round day, the access notes, and the season's price with the record.

SMS and WhatsApp

Confirmations, photo requests, rain-day reschedules, and the invoice link after the visit. Reads the replies.

Sends the design quote and the maintenance agreement. Reads replies so the agent knows when a quote is accepted.

Workflow builder

Rush-season cover, rain-day rescheduling, round renewals, and out-of-hours rules, built visually.

Zapier, Make, n8n and the API

Pushes jobs and rounds into Jobber, Tradify, ServiceM8, or your scheduling software through Zapier, Make, n8n, or the API.

Custom tools

Give the agent your own tool: check the forecast for a site, read the crew's live location, or look up a customer's round history.

A Tuesday in April with the agent on the phones

What actually happens when the phone is covered all day.

07:30
Rain until eleven. You mark the morning as rained off. The agent texts six customers with new dates and confirms five by eight o'clock.
09:10
A new-build estate customer calls for a turf and fencing quote. The agent gets the plot size and access and books Rob for Friday.
11:40
A round customer asks to add a hedge cut. The agent quotes the fixed price from the list and adds it to the next visit.
13:20
The renewal workflow calls a customer who did not reply to last week's text. She confirms fortnightly visits for the season.
16:00
A customer asks when the crew will arrive. The agent reads the crew's position and texts a 40-minute ETA.
18:30
Out-of-hours rule switches on. Calls now go to the agent first.

Where it hands over to a person

The agent does the receptionist's job, not the landscaping's.

A safety issue on a site: a fallen tree on a road, a fence down onto a neighbour's property, an accident with a tool. The agent flags the crew lead at once.
A price for a project. The agent does not guess. It says the surveyor will quote on site and books the visit.
A complaint about a finished job or a dispute over a maintenance invoice. The agent takes the details and passes them to you. It never makes a promise you have not authorised.

Molly, or an agent you build

Molly is the pre-built receptionist. Switch her on and she does everything on this page. Or build your own agent in the editor: name it, choose its voice, give it your knowledge, connect its tools, and set what it may do on its own and what it must ask you first. The same agent can take sales calls, customer service, and bookings.

See what an agent can do

Questions landscaping businesses ask

Straight answers on setup, limits, and cost.

Line for landscapers

The whole phone system for your trade: numbers, routing, texts, and the inbox.

AI receptionist

What the receptionist does on every call, and what it costs.

Workflow builder

Triggers, conditions, and actions for calls and messages.

Integrations

Zapier, Make, n8n, and the REST API.

Last reviewed 6 September 2026.

Put a receptionist on your number today

Pick a UK number or bring yours, switch the receptionist on, and tell it about the business. Included with Pro and Business, an add-on on Starter. No setup fee.

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