The receptionist who never leaves the desk mid-cut
The phone goes while every chair is taken and the colour is developing. An AI receptionist on your Line number books the client with their stylist at the right appointment length, quotes the menu, explains the patch test, takes the deposit, and fills a cancellation from the waitlist. Start with Molly, the pre-built receptionist, or build your own agent for the way your salon runs.
- Incoming call while every chair is takenThu 14:10
Marlow Hair, how can I help?
Molly, AI receptionistCan I book a full head of highlights with Priya? Next week, after work if possible.
Priya has Wednesday at 5:30 and Thursday at 6. Full head highlights with a cut and finish is £145 and takes about three hours. Have you had a colour with us before?
Molly, AI receptionistNo, first time. Wednesday please.
Then you'll need a patch test at least 48 hours before. Pop in any time we're open, it takes two minutes. I'll text you a link to pay the £30 deposit and hold the slot.
Molly, AI receptionistGreat, thanks.
Booked · Highlights, cut and finish · Priya · Wed 17:30
New client, patch test needed by Monday. Deposit link sent, client record created in your salon software, reminder set for 48 hours before.
Everything a salon receptionist does, done by the agent
A good salon receptionist keeps the columns full and the stylists uninterrupted. Each job below is a thing the agent does on the call, or straight after it.
| What a receptionist does | How the agent does it |
|---|---|
| Answers the phone in the salon's name, over the dryers | Picks up on the first ring, all day or only when the desk can't, with your greeting. |
| Books the client with their usual stylist | Finds the client's record, checks that stylist's column in Google Calendar or Microsoft 365, and books the service at the duration you've set for it. |
| Gives the service menu and prices | Reads your menu: cuts, colour, treatments, barbering, and the price by stylist level. Anything not on it, it says the salon will confirm. |
| Explains the patch-test rule | Tells new colour clients, and anyone who's been away longer than your limit, that they need a patch test 48 hours before, and books the visit. |
| Takes the deposit and states the no-show policy | Texts a payment link from the salon number, tells the client the cancellation window, and holds the slot only when the deposit is paid. |
| Fills a cancelled slot from the waitlist | When a client cancels, texts the clients waiting for that stylist. The first yes gets the slot. |
| Handles running late and same-day changes | Tells the stylist, offers to move the appointment if the client will be too late, and updates the column. |
| Sends rebooking reminders | Runs a workflow six weeks after a cut, or at the interval you set for colour, with the usual stylist's next slots. |
| Keeps the client card up to date | Records the services booked, the stylist, the patch-test date, and the deposit in your salon software. |
Workflows a salon builds in an afternoon
Each one is a trigger, a few conditions, and actions in the workflow builder. No code. Change a step and it's live.
- 1The agent cancels the slot and applies your deposit rule for the notice given
- 2Texts the clients waiting for that stylist, or for that day, with the time
- 3The first yes gets the slot, the others are told it's gone
- 4Sends the confirmation and a deposit link if your policy needs one
- 5Updates both clients' records in your salon software
A cancelled colour slot is refilled before the stylist knows it was empty.
- 1Text the client with a booking link and their stylist's next three slots
- 2If no booking in five days, the agent calls and offers the times
- 3Books the slot and sends the confirmation
- 4Updates the next-due date on the client record
Regulars come back on schedule, without the desk working through the client list.
- 1The agent checks the patch-test date on the client record
- 2If the client is new or lapsed, books a patch-test visit and the colour at least 48 hours later
- 3Texts the deposit link and holds the slot when it's paid
- 4Texts both times and what to bring, and a reminder 24 hours before
No colour client arrives without a patch test, and no slot is held without a deposit.
Built in the workflow builder: a trigger, conditions, and actions. The agent is one of the actions.
Tools and integrations the agent works with
A receptionist is only useful if they can get into the diary and the CRM. Connect the tools and the agent uses them on the call.
A Thursday with the agent on the phones
What actually happens when the phone is covered all day.
Before the doors open, a client calls to move her 10 o'clock to 11. The agent moves it and tells Priya.
A new client books full head highlights. The agent books the patch test for Monday, the colour for Wednesday, and texts the deposit link.
A same-day cancellation. The agent texts the waitlist and the 2pm cut and finish is rebooked by half past.
Three calls while the desk is taking a payment. All answered. Two bookings and one gift voucher question.
The rebooking workflow texts the clients six weeks past their last cut. Four book on the link.
Closed. A client books a Saturday blow dry and pays the deposit by text before bed.
- A question about whether a colour or treatment suits someone's hair or skin. The agent gives your patch-test rules and books a consultation with the stylist. It doesn't give treatment advice.
- A complaint about a colour or a cut. The agent takes the details and flags it to the salon manager.
- Anything you mark ask-first: a discount, a deposit refund, or a booking outside opening hours. It never promises a result or a price you haven't set, and keeps skin and health details out of automatic texts.
Questions salons and barbershops ask
Straight answers on setup, limits, and cost.
Related
Line for salons and barbers
The whole phone system for your trade: numbers, routing, texts, and the inbox.
AI receptionist
What the receptionist does on every call, and what it costs.
Workflow builder
Triggers, conditions, and actions for calls and messages.
Integrations
Zapier, Make, n8n, and the REST API.
Last reviewed .
Put a receptionist on your number today
Pick a UK number or bring yours, switch the receptionist on, and tell it about the business. Included with Pro and Business, an add-on on Starter. No setup fee.