Every new instruction answered, even during a hearing
A prospective client rings once. If the call rings out, they instruct the next firm on the list. Molly answers in your firm's name, finds out what the matter is about, takes the details, and books the first conversation with the right fee earner.
From £4 a month. Pay only for the calls and texts you use. No minimum term.
- Incoming call · fee earners in meetingsWed 12:10
Marlow & Finch Solicitors, Molly speaking. How can I help?
Molly, AI receptionistI've been given notice by my landlord and I need some advice quickly.
I'm sorry to hear that. I can't advise, but I can book you a call with our property team today. Can I take your name and the best number?
Molly, AI receptionistNew enquiry · Property · assigned to Priya
Tenant, notice received, wants advice today. Callback booked 15:30. No case detail taken beyond matter type.
Quick answers
- What does Line do for solicitors and law firms?
- Answers new-client and existing-client calls on one firm number. Molly captures the matter type, urgency, and contact details, books the first conversation, and routes existing matters to the right fee earner or secretary. She never gives legal advice.
- Can I keep my current number?
- Yes. Port your UK number to Line, or start with a new one today and port later. Either way it works on the phone you already have.
- What happens when I miss a call?
- The caller gets a text in the firm's name: when someone will call back, and a way to say whether it's a new enquiry or an existing matter. Nothing about the matter itself.
Intake without advice
The first call decides whether a client instructs you. Molly makes sure it's answered, and stops at the line a receptionist would stop at.
Set up in an afternoon
No engineer, no hardware, no contract. Three steps from sign-up to your first call.
- 1
Get a number
Choose a UK mobile or local number, or bring the one that's already on your van and your website.
- 2
Tell Line who handles what
New enquiries to Molly for intake. Existing matters to the fee earner or secretary on the file. Court and urgent calls to the duty number.
- 3
Set what happens when you can't answer
A neutral missed-call text with the callback window. Molly covers lunchtimes, evenings, and Saturdays, when many people first ring a solicitor.
What Molly does on a legal enquiry
She captures what a receptionist would capture and leaves everything else to a qualified person.
| When this happens | Line does this | So you get |
|---|---|---|
| New client wants advice on an employment issue | Confirms the matter type and urgency, takes contact details, and books a call with the employment team. | A qualified lead with a time in the diary. No case history taken before your conflict check. |
| Existing client chasing a completion date | Identifies the caller and the file, and flags the call to the fee earner with the question. | The fee earner calls back with the answer, not a message slip. |
| Caller asks 'can you take my case?' | Explains that a solicitor will confirm after a short call, and books that call. | No promise made on the firm's behalf. |
Questions people ask
Straight answers on setup, limits, and what it costs.
Never miss another customer
Pick a UK number, add your team, and choose what happens when you can't answer. Live in minutes, on the phone already in your pocket.