Can Line produce a removals quote?

Molly collects the inputs and quotes any fixed items you give her. Your estimator confirms the price after the survey.

Can I route confirmed customers to operations?

Yes. Known contacts with a booked move go to the job owner or operations, not the sales queue.

Can a crew lead call from the office number?

Yes. Anyone with access calls from the business number in the app.

Can Molly book video surveys?

Yes. She books a slot in the estimator's diary and texts the customer the link.

Can the whole team use one number?

Yes. Everyone gets their own login and calls or texts from the business number on their own phone. The shared inbox shows who's handling what.

How much does Line cost for removal companies?

Plans start at £4 a month with a UK number included. Calls, texts, and Molly's minutes are charged per use. No setup fee and no minimum term.

Line for removal companies

Get both postcodes before the next company calls back

Where from, where to, when, how big, and whether they need packing. Line asks the questions your estimator would, while your crews stay focused on today's move.

Get your business number See pricing

From £4 a month. Pay only for the calls and texts you use. No minimum term.

CRCotswold Removals01242 000 0333

Incoming call · crews out, office on another lineThu 09:40
Cotswold Removals, Molly speaking. Are you looking for a quote?
Molly, AI receptionist
Yes, a 3-bed house from Cheltenham to Oxford on the 14th.
Great. What are the two postcodes, and would you like us to do the packing?
Molly, AI receptionist
Estimating · assigned to Mark
Quote brief: GL50 to OX1, 14th, 3-bed, kitchen packing. Video survey offered.

What does Line do for removal companies?: One number for new quotes, survey bookings, office messages, and move-day calls. Crews call customers from it without giving out their own mobiles.
Can I keep my current number?: Yes. Port your UK number to Line, or start with a new one today and port later. Either way it works on the phone you already have.
What happens when I miss a call?: The caller gets a text asking for both postcodes, the move date, the property size, and whether they need packing or storage. The estimator calls back with a plan.

Every quote starts with the route and the size

Distance, dates, stairs, parking, volume, and packing decide the price. Get them on the first contact.

Both postcodes, first

Collection, destination, property types, access, and date, captured before the callback.

Quotes and live moves take different paths

A key delay on move day goes to operations. A new enquiry goes to estimating. Never mixed up.

Crew numbers stay private

Crew leads call customers from the business number on move day.

Set up in an afternoon

No engineer, no hardware, no contract. Three steps from sign-up to your first call.

1
Get a number
Choose a UK mobile or local number, or bring the one that's already on your van and your website.
2
Tell Line who handles what
New briefs to estimating. Confirmed moves to their job owner by date, with operations as backup.
3
Set what happens when you can't answer
The missed-call text asks for both postcodes and the date. Molly answers evenings and weekends, when people plan moves.

Removals call flow

Move date and job status tell a sales call from an operational one.

When this happens	Line does this	So you get
New house-move quote	Collects both postcodes, date, size, access, packing, and storage.	The estimator picks a phone, video, or home survey.
Key delay on move day	Recognises the confirmed move and routes to operations.	The crew gets the update in minutes.
Missed office-move call	Texts for locations, floor area, date, and access constraints.	A structured commercial brief.

Questions people ask

Straight answers on setup, limits, and what it costs.

AI receptionist for removals

The receptionist's whole job, replicated: workflows, tools, and a day on the phones.

Virtual receptionist

Molly takes the move brief.

Shared phone number

Office, estimator, and crew lead on one number.

Missed-call text back

Ask for both postcodes by text.

Last reviewed 6 September 2026.

Never miss another customer

Pick a UK number, add your team, and choose what happens when you can't answer. Live in minutes, on the phone already in your pocket.

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