# Fix sign-in problems

> Reset a forgotten password, sign in with an email code, or use a recovery code if you lost your two-factor device. Then contact support.

Source: https://useline.io/help/troubleshooting/sign-in-problems  
Section: Troubleshooting  
Last updated: 2026-11-05

Most sign-in problems have a fix that you can do yourself. Find your problem below.

## I forgot my password

1. Go to [/login](https://useline.io/login).
2. Select **Forgot password?**.
3. Enter your email address.
4. Select **Email me a reset link**.
5. Open the email from Line and select the link.
6. On **Set a new password**, enter a new password two times. Use at least 8 characters.
7. Select **Save password**.

Line then opens your dashboard. If the email does not arrive, check your spam folder. Line sends the link only if an account exists for that address.

In the mobile app, select **Forgot password?** on the sign-in screen.

## Sign in without your password

You can sign in with a code that Line emails to you.

1. Go to [/login](https://useline.io/login).
2. Select **Email code**.
3. Enter your email address.
4. Select **Email me a code**.
5. Enter the 6-digit code from the email.
6. Select **Sign in**.

To get a new code, select **Resend code**. You must wait 60 seconds between codes. This option works only for an account that already exists.

## I did not get my sign-up code

1. Check your spam folder.
2. On **Verify your email**, select **Send it again**. You must wait 60 seconds between codes.
3. Check that you typed your email address correctly. If not, sign up again with the correct address.

## I lost my two-factor device

1. Sign in with your email and password.
2. On the code screen, look under **Other ways to verify**. Select another method that you set up.
3. If you have no other method, select **Use a recovery code**. Enter one of your recovery codes and select **Verify**.

After you sign in with a recovery code, Line opens **Settings** > **Profile**. Set up a new method there.

If you have no method and no recovery code:

1. Select **Cannot verify? Get help**.
2. Ask an Owner or Admin of your workspace to reset your two-factor. They do this in **Settings** > **Team** > **Reset two-factor**.
3. If you are the only Owner, or you use more than one Line workspace, select **Ask Line support**. Line support replies to your email address.

See [Turn on two-factor authentication](https://useline.io/help/team/two-factor-authentication).

## Other problems

**Line says the email code cannot confirm my sign-in.** You signed in with an email code, and email is your only two-factor method. Enter a recovery code, or select **Sign in with your password**.

**The Google and Apple buttons do not work.** These options are not available yet. Use your email address.

**My invite link does not work.** An invite link works for seven days. Ask an Owner or Admin to send a new invite. Use the email address that received the invite.

**I signed in but I cannot see my workspace.** An Owner or Admin may have removed you. Ask them to invite you again.

**Line says the workspace is suspended.** The workspace cannot send or receive while it is suspended. Select **Contact support**.

**I want to use a different email address.** You cannot change the email address of an account. Ask your Owner or Admin to invite the new address.

## Contact support

If you still cannot sign in, email support@useline.io from the address on your account. Tell us what you see on the screen.

## Related articles

- [Turn on two-factor authentication](https://useline.io/help/team/two-factor-authentication.md): Set up an authenticator app, text message or email codes in Settings > Profile. Owners and Admins can make two-factor required in Organisation Settings.
- [Create your Line account](https://useline.io/help/getting-started/create-your-account.md): Go to /signup, enter your name, work email and a password, accept the terms, then enter the 6-digit code that Line emails to you.
- [Invite team members to your workspace](https://useline.io/help/team/invite-team-members.md): Go to Settings > Team, select Invite a teammate, enter their email and role, then send. The invite link works for seven days.
- [Calls do not ring](https://useline.io/help/troubleshooting/calls-not-ringing.md): Check your status, the browser tab and sound, the call workflow of the number, and your credits. Line rings only Available people in a Ring step.