# Understand roles and permissions

> Line has three roles. The Owner and Admins can change the workspace. Members use the inbox and calls but cannot change settings.

Source: https://useline.io/help/team/roles-and-permissions  
Section: Team and security  
Last updated: 2026-11-05

Each person in a workspace has one role: **Owner**, **Admin** or **Member**. The role controls what the person can change.

## The three roles

| Role | Who has it | Summary |
|---|---|---|
| **Owner** | The person who created the workspace | Can do everything. Some privacy and recording settings are for the Owner only. |
| **Admin** | People that the Owner or an Admin makes Admin | Can do everything except the Owner-only tasks. |
| **Member** | Most team members | Uses the inbox and calls. Cannot change the workspace. |

## What each role can do

| Task | Owner | Admin | Member |
|---|---|---|---|
| Read and reply to conversations | Yes | Yes | Yes |
| Make and take calls | Yes | Yes | Yes |
| Set your own status, profile, password and two-factor methods | Yes | Yes | Yes |
| See the team list | Yes | Yes | Yes |
| Add, edit and delete contacts | Yes | Yes | No |
| Change channels, workflows and agents | Yes | Yes | No |
| Buy numbers | Yes | Yes | No |
| Invite, remove and change the role of people | Yes | Yes | No |
| Change the plan and top up credit | Yes | Yes | No |
| Turn on two-factor for the workspace | Yes | Yes | No |
| Reset a Member's two-factor | Yes | Yes | No |
| Reset an Admin's two-factor | Yes | No | No |
| Change call recording settings | Yes | No | No |
| Change how long Line keeps communications | Yes | No | No |
| Export all workspace data | Yes | No | No |

## Rules for roles

- You give a role when you invite a person. You can choose **Member** or **Admin**.
- An Owner or Admin can change a person between **Member** and **Admin** later, in **Settings** > **Team**.
- Nobody can change or remove the Owner.
- You cannot change or remove your own role.
- Agency staff do not have one of these roles. Their access comes from the agency link. They show with the **Agency** tag in the team list.

To change a role, see [Invite team members to your workspace](https://useline.io/help/team/invite-team-members).

## Common problems

**A control is greyed out or missing.** Your role does not allow the change. Ask an Owner or Admin.

## Related articles

- [Invite team members to your workspace](https://useline.io/help/team/invite-team-members.md): Go to Settings > Team, select Invite a teammate, enter their email and role, then send. The invite link works for seven days.
- [Turn on two-factor authentication](https://useline.io/help/team/two-factor-authentication.md): Set up an authenticator app, text message or email codes in Settings > Profile. Owners and Admins can make two-factor required in Organisation Settings.
- [Change your plan or billing interval](https://useline.io/help/billing/change-your-plan.md): An Owner or Admin changes the plan in Settings > Billing & Usage > Change plan. It starts at once. Line adjusts the charge for the rest of the period.
- [Choose your notifications](https://useline.io/help/team/notifications.md): The bell shows unread activity. Turn on desktop alerts in your browser, and set phone alerts per channel and status in the Line mobile app.