# Choose your notifications

> The bell shows unread activity. Turn on desktop alerts in your browser, and set phone alerts per channel and status in the Line mobile app.

Source: https://useline.io/help/team/notifications  
Section: Team and security  
Last updated: 2026-11-05

Line tells you about new activity in three places: the bell in the web app, desktop alerts in your browser, and phone notifications from the Line app.

## The bell

The bell is in the header bar on every page of the web app.

- The number on the bell is the count of unread conversations in the workspace.
- Select the bell to see the most recent messages, calls and voicemails, newest first.
- An unread row has a dot.
- Select a row to open that conversation in the **Inbox**.

The bell clears when the conversation is read. The bell also lists your unread team chat direct messages and mentions.

## Turn on desktop alerts

Desktop alerts show on your computer when the Line tab is open, even when you use another page or app.

1. In the web app, select **Enable** on the banner at the top of the page. Or select the bell, then **Turn on desktop alerts**.
2. When the browser asks, allow notifications for Line.

You then get an alert for:

- each new message on SMS, WhatsApp, email and Web Chat
- each missed call
- each voicemail
- each incoming call that rings you in the browser, while the Line tab is not in front

Line does not show alerts while you look at the **Inbox**, because the Inbox shows new items as they arrive. Select an alert to open the conversation.

## Set phone notifications

You set phone notifications in the Line mobile app. Your choices are personal. They apply only to you, in the current workspace.

1. In the app, select your photo at the top right to open **Profile**.
2. Select **Settings**.
3. Go to **Notifications**.
4. Select a status: **Available**, **Busy** or **Away**.
5. For each channel, select **Sound**, **Silent** or **Off**.

The default choices are:

| Channel | Available | Busy | Away |
|---|---|---|---|
| Calls (missed), SMS, WhatsApp, Web Chat, Email | Sound | Silent | Off |
| Voicemail | Sound | Silent | Silent |
| Team chat | Sound | Sound | Silent |

When your status is **Offline**, your phone gets no alerts.

**Team chat alerts** sets which team chat messages notify you: **All**, **Mentions & DMs** or **None**.

These choices do not change which calls ring you. Only people who are **Available** get calls. See [Set your availability](https://useline.io/help/team/availability).

## Common problems

**I do not get desktop alerts.** If the bell menu says "Desktop alerts are blocked in this browser's site settings", allow notifications for Line in your browser settings. Also check that your computer does not silence the browser.

**I do not get alerts on my phone.** Check your status. Away turns most alerts off by default. Check that Line can send notifications in your phone settings.

**The bell number does not match the list.** The number updates when the page loads. The list loads when you open it. Reload the page to update both.

## Related articles

- [Set your availability and active hours](https://useline.io/help/team/availability.md): Your status decides if calls ring you. Only Available people ring. Active hours in the mobile app set you to Away outside your working hours.
- [Use Line on your phone and computer](https://useline.io/help/getting-started/mobile-and-desktop-apps.md): Use Line in a web browser on your computer, and the Line app on your iPhone. There is no separate desktop app.
- [Use the shared Inbox](https://useline.io/help/inbox/shared-inbox.md): The Inbox holds every customer conversation on SMS, calls, WhatsApp, email and Web Chat in one list. Open a conversation to read it, reply, or close it.
- [Invite team members to your workspace](https://useline.io/help/team/invite-team-members.md): Go to Settings > Team, select Invite a teammate, enter their email and role, then send. The invite link works for seven days.