# Add and edit contacts

> Line makes a contact when someone calls or messages you. Open Contacts to search, add, edit, export or delete a contact.

Source: https://useline.io/help/inbox/contacts  
Section: Inbox and contacts  
Last updated: 2026-11-06

A contact is a record of one customer. Line makes a contact when someone calls or messages you. You can also add contacts yourself in **Contacts**.

## Before you start

- Every member can see contacts.
- You need the **Owner** or **Admin** role to add, edit, export or delete a contact.

## Find a contact

1. Open **Contacts**.
2. Type in **Search contacts...**. The search looks at the name, company, phone number and email.

The list shows 50 contacts on each page, newest first. It shows the number of messages and calls and the last activity for each contact.

## Add a contact

1. Open **Contacts**.
2. Select **Add Contact**.
3. Type the **First name** and the **Last name**.
4. Type the **Phone number**. This field is necessary.
5. Optional: type the **Company** and **Notes**.
6. Select **Create contact**.

You can also select the **+** button in the header bar, then **Create a Contact**.

## Edit a contact from the Inbox

1. Open the conversation in the **Inbox**.
2. In the contact panel, find **Contact** and select **Edit**.
3. Change the fields: **First name**, **Last name**, **Label**, **Company**, **Notes** and **Tags**.
4. Select **Save**.

Type tags as a comma-separated list. A contact can have up to 20 tags of up to 40 characters each.

If the conversation has no saved contact, the panel shows the form at once.

## See a contact's history

1. Open **Contacts**.
2. Select the contact.

The contact page shows the details on the left and the **Activity** feed on the right. Use the filters above the feed to show **All**, **Conversations**, **Calls**, **Notes** or **Updates**.

If the contact sent or got files, the page shows a **Files** section. Select **Show all** to open the **Media, links and docs** panel.

## Edit a contact from the contact page

1. Open the contact page.
2. Select **More actions**.
3. Select **Edit contact**.
4. Change the fields, for example **First name**, **Last name**, **Label**, **Company** and **Notes**.
5. Select **Save**.

You can also select **Edit** beside **Details**.

## Export or delete a contact's data

On the contact page, select **More actions**. Then:

- Select **Export data**. Line emails you a link to the export.
- Select **Delete contact data** to delete the contact. Type the contact name to confirm.

> **Important:** **Delete contact data** deletes the contact, the linked messages and the call content. You cannot undo this.

## Related articles

- [Use the shared Inbox](https://useline.io/help/inbox/shared-inbox.md): The Inbox holds every customer conversation on SMS, calls, WhatsApp, email and Web Chat in one list. Open a conversation to read it, reply, or close it.
- [Your data, UK GDPR and how long Line keeps it](https://useline.io/help/privacy/your-data-and-gdpr.md): Line is the controller for your account data and the processor for your customers' calls and messages. An Owner sets how long communication data is kept.
- [Delete your data or your account](https://useline.io/help/privacy/delete-your-data.md): Erase one contact on its contact page, or close your account in Settings > Organisation Settings > Delete account. Line erases the data after 30 days.
- [Assign a conversation to a teammate](https://useline.io/help/inbox/assign-conversations.md): Use the assignee button in the thread header to give a conversation to a teammate. When you reply to an unassigned conversation, Line assigns it to you.