# Book appointments in the team calendar

> Use Calendar to see and add bookings for your team. Set up appointment types so customers and your agents can book free times.

Source: https://useline.io/help/inbox/calendar  
Section: Inbox and contacts  
Last updated: 2026-11-06

**Calendar** shows the bookings of your team. You add a booking in the calendar. A customer books on a booking page, and your agent books in a conversation. Line keeps all bookings in Line. It does not read or write the Google or Outlook calendars of your team.

## See the calendar

1. In the main menu, select **Calendar**.
2. Select a view: **Day**, **Week**, **Month** or **Team**.
3. Use **Today** and the previous and next arrows to move through the dates.
4. To see one person, select them in the **Team member** list.

The **Team** view shows one day with one column for each team member. Use it to plan visits. All times use the timezone of your default hours.

## Add an appointment

1. Select an empty time in the calendar, or select **New appointment**.
2. In **Add people**, type a name to find a team member or a customer. You can also type an email address or a phone number.
3. Set the date, the start and the end.
4. Select how you meet: **Online meeting**, **Phone call** or **In person**.
5. Optional: select a type. The type fills the length, the meeting link or the address.
6. Select **Add appointment**.

When you add a team member, the dialog shows when each person is busy. A clash shows in red. You can still book over a clash.

To change a booking, select it in the calendar, make the change, then select **Save**. You can set its status to Completed, No-show or Cancelled.

## Set up an appointment type

An appointment type is a booking that customers and agents can make. It sets the length, the hours and the team.

1. Open **Calendar**, then select **Appointment types**.
2. Select **New appointment type**.
3. Type a **Name** and a **Description**. Customers and agents see the description.
4. Select the kind. For an online meeting, add the **Meeting link**. For an in-person type, add the **Address**. Leave the address empty to ask the customer for theirs.
5. Set the **Length**, **Buffer before** and **Buffer after**. Use the buffers for travel between visits.
6. Select the **Hours**, the **Minimum notice** and how far ahead customers can book in **Book up to**.
7. Under **Team**, keep **Everyone in the team** on, or select the people who take this type.
8. Turn on **Booking page** to give customers a link.
9. Select **Create appointment type**.

To stop new bookings, select **Archive**. Bookings that exist stay in the calendar.

## Share a booking page

1. Open **Appointment types**.
2. Select **Copy link** on the type.
3. Send the link to your customers or add it to your website.

The customer picks a day and a free time, then gives a name and an email address or a phone number. Line gives the booking to the team member with the fewest bookings that day. The customer gets a confirmation email when they give an email address.

## Let your agent book

Your agent can use two tools: **Check availability** and **Book appointment**. Turn them on in the agent's **Tools** tab, then publish the agent. The agent offers only free times and books one for the customer.

## Who can do what

| Action | Who |
|--------|-----|
| See the calendar and the types | Every member |
| Add and change appointments | Every member |
| Delete an appointment and manage types | **Owner** and **Admin** |

## Common problems

**A booking page or an agent offers no times.** No team member on the type is free in its hours. Check the **Hours**, the **Team**, the **Minimum notice** and **Book up to** on the type.

**The address search finds nothing.** Select **Enter address manually** and type the full address. A typed address has no map.

**A customer did not get a confirmation.** Line sends the email only for a booking-page booking with an email address. A booking you add in the calendar does not send an invite.

## Related articles

- [Add and edit contacts](https://useline.io/help/inbox/contacts.md): Line makes a contact when someone calls or messages you. Open Contacts to search, add, edit, export or delete a contact.
- [Handle calls outside business hours](https://useline.io/help/calls/business-hours.md): Set your hours in Settings › Hours. Hours change how calls are handled only through a Time Rule step in the call workflow of the number.
- [How AI agents work in Line](https://useline.io/help/ai-agents/how-agents-work.md): An agent answers calls, texts, WhatsApp, Web Chat and email for you. It replies only when a workflow has an Agent step that names it.
- [Connect Google Calendar or Microsoft Calendar](https://useline.io/help/integrations/connect-a-calendar.md): Connect a calendar in Integrations so your agents can check free times and book meetings. A person approves each booking. Pro and Business only.