# Set up voicemail

> Set the voicemail greeting in Channels › Calls › Voicemail. Listen to voicemails in Inbox › Calls.

Source: https://useline.io/help/calls/voicemail  
Section: Calls and numbers  
Last updated: 2026-11-05  
Roles: Owner, Admin

Line takes a voicemail when a call workflow reaches a **Voicemail** step. The default call workflow does this when nobody answers. You set the greeting in **Channels** › **Calls** › **Voicemail**.

## Before you start

You need the **Owner** or **Admin** role to change voicemail settings. Every member can listen to voicemails.

## Set the greeting

1. Open **Channels**.
2. Select **Calls**.
3. Select **Voicemail**.
4. Under **Greeting**, select a **Greeting type**:
   - **Text-to-Speech**: select a **Language** and a **Voice**. Type the **Message**. Select **Test Audio** to hear a preview in your browser.
   - **Recorded**: select **Record Greeting** and speak. A greeting can be up to 60 seconds. Select **Stop**, then **Upload & Use**.
5. Select **Save changes**.

This greeting applies to every number that does not have its own greeting. The default message is "We are unable to take your call right now. Please leave a message after the tone."

## Give a number its own greeting

1. On the same page, go to **Per-number greetings**.
2. Find the number and select **Customise**.
3. Set the greeting.
4. Select **Add override**.
5. Select **Save changes**.

To go back to the workspace greeting, select **Remove** on the number.

## Let a workflow use its own greeting

A **Voicemail** step in a workflow uses the workspace greeting by default (**Account Default**). To let a step play its own greeting:

1. On the same page, go to the **Workflows** section.
2. Turn on **Allow custom voicemail in workflows**.
3. Select **Save changes**.
4. In the workflow, open the **Voicemail** step and select **Custom** in **Voicemail mode**.

## Listen to a voicemail

1. Open **Inbox**.
2. Select **Calls**.
3. Open the conversation. The voicemail shows in the thread with its recording.

Line also sends a **New Voicemail** notification to the Line mobile app of each team member.

A caller can leave a message of up to 2 minutes. The recording stops when the caller is silent for 4 seconds, presses a key, or hangs up.

## Voicemail transcripts

On the Pro and Business plans, Line writes a transcript of each voicemail. It shows under the voicemail in the thread. The Owner controls this with **Transcribe voicemails** in **Channels** › **Calls** › **Transcription**. See [Record and transcribe calls](https://useline.io/help/calls/call-recording).

## Common problems

**A workflow plays the workspace greeting, not its own.** Turn on **Allow custom voicemail in workflows**, then save.

**No transcript shows.** Your plan is Starter, or **Transcribe voicemails** is off.

## Related articles

- [Record and transcribe calls](https://useline.io/help/calls/call-recording.md): On Pro and Business, the Owner turns on call recording, transcripts and call summaries in Channels › Calls. The recording, summary and transcript show on the call in the Inbox.
- [Handle calls outside business hours](https://useline.io/help/calls/business-hours.md): Set your hours in Settings › Hours. Hours change how calls are handled only through a Time Rule step in the call workflow of the number.
- [Set up what happens when someone calls](https://useline.io/help/workflows/call-workflows.md): A call workflow starts with Call received and lists your numbers. It rings your team, forwards the call, runs your agent or takes a voicemail.
- [Use the shared Inbox](https://useline.io/help/inbox/shared-inbox.md): The Inbox holds every customer conversation on SMS, calls, WhatsApp, email and Web Chat in one list. Open a conversation to read it, reply, or close it.