# Port your number to Line

> Ask the Line porting team to move an existing number to Line in Channels › Calls › Number porting. A UK mobile takes about a week, other numbers 4–6 weeks.

Source: https://useline.io/help/calls/port-your-number  
Section: Calls and numbers  
Last updated: 2026-11-06  
Roles: Owner, Admin

A port moves your existing number from your current provider to Line. You ask for the move in **Channels** › **Calls** › **Number porting**. The Line porting team prepares the paperwork, sends it to the carrier and keeps you updated by email and on the request page.

## Before you start

- You need the **Owner** or **Admin** role.
- To keep calls coming in while the port runs, divert the number to a Line number. See [Forward your existing number to Line](https://useline.io/help/calls/forward-your-existing-number).

## What the porting team needs

| Number type | What the team asks you for | Typical time |
|-------------|----------------------------|--------------|
| UK landline (01, 02) | Account holder, line type, service address, letter of authority, recent bill. A multi-line account also needs the main billing number. | 4–6 weeks |
| UK 03 | Account holder, account number, service address, letter of authority, recent bill | 4–6 weeks |
| UK freephone (0800, 0808) | Account holder, account number, service address, letter of authority, recent bill | 4–6 weeks |
| UK mobile (07) | Account holder, PAC and the PAC expiry date | 5–7 working days |
| International | Account holder, account number, service address, letter of authority, recent bill | 4–6 weeks |

Rules:

- One request holds one number type. A landline and a mobile need two requests.
- Every number on a multi-line account must move together.
- The letter of authority must be dated in the last 30 days. The porting team can send you a filled-in letter to sign.
- Line cannot port 070, 076 (pager) or other UK ranges that the carrier does not list as portable. The form tells you when a number cannot be ported.

## Get a PAC for a mobile

1. From the mobile you want to move, text `PAC` and the account holder's date of birth (DDMMYYYY) to 65075. For example: `PAC 01021980`.
2. Read the reply. It has a 9-character code, such as ABC123456, and its expiry date.

A PAC is valid for 30 days. Your provider can also give you the PAC. Your current provider does not need to know who your new provider is.

## Ask for a port

1. Open **Channels**.
2. Select **Calls**.
3. Select **Number porting**.
4. Select **Move a number**.
5. Type the **Number**. Line shows the number type.
6. Check the **Current provider**. Line fills it in when it can find it.
7. For a mobile, type the **PAC** and the **PAC valid until** date if you have them.
8. Select **Ask us to move it**.

The porting team gets your request at once. They email you when they file the port, when the transfer date is set and when the number is live.

## Follow the request

Open **Channels** › **Calls** › **Number porting**, then select **View** on the request. The page shows the status, the transfer date, the documents and the updates. You can write to the porting team in **Message the porting team**. To send a PAC or correct a detail, write it there.

| Status | What it means |
|--------|---------------|
| Being prepared | The porting team is getting the request ready. |
| Submitted | The porting team has filed the request. |
| In review | The current provider is checking the request. |
| Action required | The porting team needs something from you. |
| Transfer date confirmed | The carrier has set the date of the move. |
| Completed | The number is on Line. |
| Rejected | The carrier did not accept the request. |
| Cancelled | The request was stopped. |

When the status is **Action required**:

1. Open the request.
2. Read the message under **We need something from you**.
3. Upload each document that the porting team asks for. To change a detail, write to the porting team.
4. Select **Send back to Line**.

To stop a request before it completes, select **Cancel request**. Then select **Cancel request** again to confirm.

When the port is complete, you get an email and the number shows under **Numbers** in **Channels** › **Calls**. A mobile receives calls and texts on Line. Other numbers receive calls.

## Common problems

**The port was rejected.** A wrong postcode or a wrong line type are common causes. The porting team tells you the reason and what to send.

**The PAC does not work.** A PAC expires after 30 days. Get a new PAC and send it in **Message the porting team**.

## Related articles

- [Forward your existing number to Line](https://useline.io/help/calls/forward-your-existing-number.md): Keep your number and your provider. Divert its calls to your Line number, and Line handles them with the call workflow of that number.
- [Get a phone number](https://useline.io/help/calls/get-a-number.md): Buy a UK mobile, local or national number in Channels › Calls. Line adds it to your workspace at once and sets it to ring your team.
- [Choose the number people see when you call](https://useline.io/help/calls/caller-id.md): Outgoing calls show your Line number. To show your own existing number, verify it in Channels › Calls › External numbers and pick it in Show as.
- [Make and receive calls in your browser](https://useline.io/help/calls/make-and-receive-calls.md): Take calls in the Line web app while a tab is open and your status is Available. Make calls from New › Make a Call, a contact or an Inbox thread.