# Make and receive calls in your browser

> Take calls in the Line web app while a tab is open and your status is Available. Make calls from New › Make a Call, a contact or an Inbox thread.

Source: https://useline.io/help/calls/make-and-receive-calls  
Section: Calls and numbers  
Last updated: 2026-11-06

The Line web app is a phone. It rings in your browser when a call comes in, and you can call out from it. You do not need other software.

## Before you start

- Your workspace needs a Line number. See [Get a phone number](https://useline.io/help/calls/get-a-number).
- Allow the browser to use your microphone when it asks.

## Receive calls

Line rings you when both of these are true:

- The call workflow of the number has a **Ring Members/Groups** step that includes you. The default workflow rings every team member.
- Your status is **Available**. Line does not ring you when your status is **Busy**, **Away** or **Offline**.

Set your status in the status menu in the header bar. See [Set your availability and active hours](https://useline.io/help/team/availability).

The browser rings only while Line is open in a tab and you are signed in. If you close the tab, Line does not ring you in the browser. You can also take calls in the Line mobile app. See [Use Line on your phone and computer](https://useline.io/help/getting-started/mobile-and-desktop-apps).

### Answer a call

1. A call card opens at the bottom right. It shows **Incoming call...** and the caller.
2. Select the green **Accept call** button. To decline, select the red **Reject call** button.

During the call you can:

- Select **Mute** to turn your microphone off. Select **Unmute** to turn it on again.
- Select **Dialpad** to press keys, for example in a phone menu.
- Select **Pop out** to move the call card to its own small window. Not all browsers have this.
- Select **End call** to hang up.

### Turn on the ring sound

A browser blocks sound until you click on the page. While it blocks sound, a bar at the top says "Your browser is blocking call sounds. Incoming calls will not ring." Select **Turn on sound**.

To test the ring, open /settings?tab=calling and select **Play test ring**.

## Make a call

1. Select **New** (the **+** button) in the header bar.
2. Select **Make a Call**.
3. Type a number, or type a name to find a contact. You can also use the keypad.
4. Optional: in **Show as**, select the number that the person you call sees. See [Choose the number people see when you call](https://useline.io/help/calls/caller-id).
5. Select the green call button.
6. To hang up, select **End call**.

You can also call from these places:

- An Inbox thread: select **Call** at the top of the thread.
- A contact: select **Call** on the contact page.

If your workspace records calls, the dialler shows **Calls are recorded** or **Calls are transcribed**. See [Record and transcribe calls](https://useline.io/help/calls/call-recording).

## Call costs

Calls use credits. When you dial a number that costs more than a normal call, the dialler shows its rate in credits per minute. See [How credits and the credit wallet work](https://useline.io/help/billing/credits-and-usage).

## Common problems

**The call ends at once with a message about credits.** Your workspace does not have enough credits. Top up in **Settings** › **Billing & Usage**, then call again.

**Make a Call is not available.** Your workspace has no Line number yet.

**The person cannot hear you.** Allow microphone access for the Line site in your browser settings. Then reload the page.

**Your browser does not ring.** See [Calls do not ring](https://useline.io/help/troubleshooting/calls-not-ringing).

## Related articles

- [Choose the number people see when you call](https://useline.io/help/calls/caller-id.md): Outgoing calls show your Line number. To show your own existing number, verify it in Channels › Calls › External numbers and pick it in Show as.
- [Set your availability and active hours](https://useline.io/help/team/availability.md): Your status decides if calls ring you. Only Available people ring. Active hours in the mobile app set you to Away outside your working hours.
- [Calls do not ring](https://useline.io/help/troubleshooting/calls-not-ringing.md): Check your status, the browser tab and sound, the call workflow of the number, and your credits. Line rings only Available people in a Ring step.
- [Use Line on your phone and computer](https://useline.io/help/getting-started/mobile-and-desktop-apps.md): Use Line in a web browser on your computer, and the Line app on your iPhone. There is no separate desktop app.