# Get a phone number

> Buy a UK mobile, local or national number in Channels › Calls. Line adds it to your workspace at once and sets it to ring your team.

Source: https://useline.io/help/calls/get-a-number  
Section: Calls and numbers  
Last updated: 2026-11-06  
Roles: Owner, Admin

You buy a Line number in **Channels** › **Calls**. Line adds the number to your workspace at once. The number can take calls straight away.

## Before you start

- You need the **Owner** or **Admin** role. A Member sees "Ask an owner or admin to set up Calls."
- Your workspace needs an active subscription. Line does not sell a number without one.
- Your plan includes one or more numbers. Each extra number adds a monthly charge. See current prices at /pricing.

## Number types

| Type | What it is |
|------|------------|
| **Mobile** | A UK mobile number. Choose this type if you want to send and receive texts. |
| **Local** | A UK number for a town or city. You can search by place. |
| **National** | A UK number that is not tied to a place. |

The search list shows **PHONE** and **SMS** for each number. A green label means the number can do that. Choose a number with **SMS** if you want texts on it.

## Buy a number

1. Open **Channels**.
2. Select **Calls**.
3. Select **Buy a number**.
4. Select **Mobile**, **Local** or **National**.
5. Optional: type digits in the search box to find a number that contains them. For a local number, type a place in **City or town**.
6. Optional: select **Filters** to set **Contains digits** or the **Capabilities** you need.
7. Select a number in the list.
8. Select **Continue**.
9. Optional: type a name in **Label (optional)**, for example "Sales".
10. Read the cost of the number.
11. Optional: select **Register this number for WhatsApp Business** if you want to connect the number to WhatsApp after you buy it.
12. Select **Buy Number**.
13. Select **Done**.

Line takes the payment first. If the payment fails, Line does not buy the number.

## What happens next

- The number shows under **Numbers** in **Channels** › **Calls**.
- Line gives the number a default call workflow. It rings every team member whose status is Available. If nobody answers, it sends the caller a missed-call text and takes a voicemail.
- To change how the number handles calls, build a call workflow. See [Set up what happens when someone calls](https://useline.io/help/workflows/call-workflows).
- To rename the number, open it and change **Name**.

The number page also shows **Can do**. This tells you if the number has **Calls**, **SMS** or both.

## Common problems

**The app says an active subscription is required.** Complete billing setup in **Settings** › **Billing & Usage**. Then try again.

**The list says "No numbers found".** Select another type, or clear the digits in the search box.

**You do not see Buy a number.** You do not have the Owner or Admin role. Ask an Owner or Admin to buy the number.

**The payment failed.** Check the card in **Settings** › **Billing & Usage**. Then try again.

## Related articles

- [Forward your existing number to Line](https://useline.io/help/calls/forward-your-existing-number.md): Keep your number and your provider. Divert its calls to your Line number, and Line handles them with the call workflow of that number.
- [Port your number to Line](https://useline.io/help/calls/port-your-number.md): Ask the Line porting team to move an existing number to Line in Channels › Calls › Number porting. A UK mobile takes about a week, other numbers 4–6 weeks.
- [Make and receive calls in your browser](https://useline.io/help/calls/make-and-receive-calls.md): Take calls in the Line web app while a tab is open and your status is Available. Make calls from New › Make a Call, a contact or an Inbox thread.
- [Compare the Starter, Pro and Business plans](https://useline.io/help/billing/plans.md): Line has three plans. Starter is a number and a team inbox. Pro adds recording, WhatsApp, templates and more agents. Business removes the limits.